Serve as the technical owner for production support of automation and RPA solutions across critical business processes
Lead incident triage, root cause analysis, and permanent remediation for high-severity automation failures
Establish and enforce runbooks, support models, escalation paths, and on-call readiness for automation platforms
Proactively identify systemic issues and implement stability, resiliency, and performance improvements
Provide hands-on technical leadership for automation design, debugging, and optimization in production environments
Review automation code and configurations to ensure adherence to standards, security, and reliability best practices
Partner with development teams to ensure production readiness of new automations before release
Guide architectural decisions that reduce operational complexity and technical debt
Design and maintain monitoring, alerting, and health dashboards for automation platforms
Drive adoption of AIOps, SRE, and automation-first support practices where applicable
Improve observability by defining meaningful metrics such as uptime, failure rates, recovery times, and business impact
Act as a key escalation point for automation-related production issues
Collaborate with infrastructure, application, and vendor teams to resolve platform-level issues
Communicate incidents, risks, and remediation plans clearly to technical and non-technical stakeholders
Mentor engineers and support analysts in automation support best practices

Requirements

Extensive experience in software development and production support for enterprise systems
Strong expertise in automation/RPA platforms, scripting, and debugging complex workflows
Proven ability to lead incident response and root cause analysis in high-availability environments
Deep understanding of SDLC, CI/CD, release management, and production readiness standards.
Experience supporting mission-critical automation in regulated or high-volume environments (Preferred)
Familiarity with monitoring tools, job schedulers, and orchestration platforms (Preferred)
Experience implementing resiliency patterns, failover strategies, and automation governance (Preferred)
Demonstrated leadership in driving operational maturity and continuous improvement (Preferred).

Benefits

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access.
Many other benefits depending on eligibility.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

automationRPAscriptingdebuggingSDLCCI/CDrelease managementresiliency patternsfailover strategiesautomation governance

Soft Skills

technical leadershipincident responseroot cause analysismentoringcommunicationcollaborationproblem-solvingcontinuous improvementoperational maturitystakeholder engagement