CVS Health

Analyst, Case Management – Field

CVS Health

full-time

Posted on:

Location Type: Hybrid

Location: Monroe • Louisiana • United States

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Salary

💰 $21 - $37 per hour

About the role

  • Conducts routine care coordination, support, and education through the use of care management resources
  • Helps implement projects, programs, and processes for Case Management
  • Applies practical knowledge of Case Management to administer best of class policies, procedures, and plans for the area
  • Consults with case managers, supervisors, medical directors and/or other health programs using a holistic approach
  • Presents cases at case conferences to obtain a multidisciplinary review
  • Identifies and escalates quality of care issues through established channels
  • Demonstrates negotiation skills to secure appropriate options and services
  • Delivers influencing/motivational interviewing skills to ensure maximum member engagement
  • Provides coaching, information, and support to empower the member for independent choices
  • Conducts comprehensive evaluations of referred members’ needs/eligibility using care management tools

Requirements

  • Degree in Health Care/Human Services related field
  • Case Management Experience
  • Strong customer service orientation and problem solving skills
  • Excellent communication/telephonic skills
  • Excellent motivational interviewing skills/ability to build rapport and trust telephonically
  • Excellence in documentation and respecting compliance/regulatory standards
  • Highly organized, remain self-driven without direct supervision
  • Manage time effectively
  • Technology proficiency
  • Ability to travel within 125 miles round trip for 1 day in the field
  • Variable work scheduled with ability to work 2 days weekly until 9pm local time
Benefits
  • Affordable medical plan options
  • 401(k) plan (including matching company contributions)
  • Employee stock purchase plan
  • No-cost programs including wellness screenings, tobacco cessation, and weight management
  • Confidential counseling and financial coaching
  • Paid time off
  • Flexible work schedules
  • Family leave
  • Dependent care resources
  • Colleague assistance programs
  • Tuition assistance
  • Retiree medical access and many other benefits depending on eligibility
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Case ManagementCare ManagementMotivational InterviewingDocumentationQuality of Care Evaluation
Soft Skills
Customer Service OrientationProblem SolvingCommunication SkillsNegotiation SkillsOrganizational SkillsSelf-DrivenTime Management
Certifications
Degree in Health Care/Human Services