Translate complex concepts and processes into compelling, easy-to-follow design with exceptional content.
Conduct UX research and champion data science to understand user behaviors and uncover new opportunities to reach customers with appropriate content and reduce friction.
Create content and design ecosystems for multiple channels, devices and touch points across user journey flows, meeting user needs and adhering to enterprise standards.
Challenge the status quo and know when to advocate for new design patterns versus relying on old systems.
Drive collaboration with designers, product managers, and diverse business stakeholders to inform requirements to think beyond the product lifecycle and optimize content and user journey.
Lead other content strategists/designers in developing user stories and providing guidance on priorities.
Facilitate workshops and design crits and own content reviews and iterations across stakeholders from product to legal.

Requirements

5+ years experience in UX writing, UX Design or Content Design
2+ years experience with Agile and lean UX/software development practices, including using product management software (Rally, Jira)
2+ years experience in web and app experiences
2+ years experience collaborating with internal team members, such as experience designers, accessibility experts and product managers
2+ years experience in UX wire framing, UX flows, and shaping content for multi-disciplinary projects with prototyping software such as Figma and Miro
Experience in health care, pharmacy or other regulated fields (insurance, finance, etc.)
Experience with translation and transcreation best practices
Deep knowledge of enterprise content management systems such as Adobe Experience Manager, Contentful, or similar
Basic Qualifications: Bachelor or master's degree preferred in the field of Human Computer Interaction, Information Architecture, Technical Writing, English, or Journalism.
Extensive work experience, academic work or certifications in user experience fields are also welcome.
Extensive experience with design software (Figma, Airtable, InVision, Miro)
Experience collaborating across disciplines (design, design ops, research and usability, accessibility, product managers and engineering)
Experience in working with and improving business requirements
Comfortable with UX and Usability terminology, taxonomies and practices, including Design Thinking and Human-Centered Design methods, to solve problems and innovate
Knows how and when to use inventories and audits, content frameworks, competitive analysis and mapping
Knows when to collaborate and compromise and when to be the voice for the user and stand up for what’s right.

Benefits

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

UX writingUX designContent designAgileLean UXUX wireframingUX flowsPrototypingContent management systemsTranslation and transcreation

Soft Skills

CollaborationLeadershipCommunicationAdvocacyFacilitationProblem-solvingUser advocacyPrioritizationCreativityCritical thinking

Certifications

Bachelor's degreeMaster's degreeUser experience certifications