Quality Auditor – Underwriting Quality Management
CVS Health
full-time
Posted on:
Location Type: Remote
Location: Arizona • Illinois • United States
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Salary
💰 $46,988 - $112,200 per year
Job Level
About the role
- Collaborate with underwriting, sales, data science, and audit teams to conduct quality audit reviews on a variety of business documentation, processes, and systems
- Audit types include but are not limited to the following signed contract review audits and GenAI driven tools to support insights in audit workflows
- Drive automation and reporting tools to streamline quality reviews and enhance data transparency
- Promptly resolve issues related to audit findings and provide status updates to leadership throughout audit process, e.g., from audit completion through audit finding resolution
- Work closely with Business Analytics to identify patterns of procedural errors and improvement areas and to develop actionable solutions
- Present quality insights, metrics, and recommendations to senior leadership in a clear, data-supported format
- Maintain data-driven KPIs and quality scorecards to monitor underwriting performance, consistency, and compliance
Requirements
- Bachelor’s degree in Business, Finance, Risk Management, Statistics, or comparable work experience in a related field
- Strong attention to detail, evidenced by accurately entering data into spreadsheets, carefully following instructions to complete tasks, and creating records and reports for later reference
- Strong time management skills, evidenced by experience being accountable to multiple deliverables on staggered deadlines
- Effective communication skills in both formal and informal written communications and speech at all levels of an organization
- 1+ year of audit or underwriting experience, including at least 1 year in a quality assurance capacity
- 1+ year of experience using Salesforce
- Background in PBM industry
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
auditquality assurancedata analysisreportingautomationKPI monitoringdata transparencycontract reviewGenAI toolsbusiness documentation
Soft Skills
attention to detailtime managementeffective communicationproblem-solvingcollaborationpresentation skillsorganizational skillsanalytical thinkingadaptabilityleadership