Pharmacy Account Manager
CVS Health
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $43,888 - $85,068 per year
Job Level
Mid-LevelSenior
About the role
- Build and maintain strong relationships with clients, acting as the primary point of contact for all operational-related matters
- Ensure high levels of customer satisfaction by addressing client needs, resolving issues promptly, and providing exceptional service
- Analyze complex client needs and assist in developing practical and efficient solutions
- Maintain responsiveness, reliability, and accuracy in service execution
- Respond to client inquiries and escalations, ensuring concerns are addressed promptly
- Maintain consistent communication with internal teams to resolve issues
- Proactively identify and address potential issues before they escalate, ensuring a smooth and positive client experience
- Stay updated with the latest industry trends, participating in training sessions to improve competencies
Requirements
- 3+ years of experience in a client / customer service-based environment or in a previous Account Manager role
- 1+ years of experience with Microsoft Office Suite with a focus on Excel, PowerPoint, Word, Outlook, and Web applications
- Ability to travel up to 25%
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs
- Confidential counseling and financial coaching
- Paid time off
- Flexible work schedules
- Family leave
- Dependent care resources
- Colleague assistance programs
- Tuition assistance
- Retiree medical access and many other benefits depending on eligibility
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Microsoft Office SuiteExcelPowerPointWordOutlookWeb applications
Soft skills
client relationship managementcustomer satisfactionproblem-solvingcommunicationresponsivenessreliabilityaccuracyproactive issue resolution