Senior Manager, Clinician Operations
CVS Health
full-time
Posted on:
Location Type: Hybrid
Location: Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $75,400 - $165,954 per year
Job Level
Senior
About the role
- Analyzes workload patterns, forecast resource needs, and make recommendations for adjustments or enhancements at the regional level
- Monitors and leads strategy on operational performance metrics and key performance indicators (KPIs) to assess the efficiency and effectiveness of operations
- Manages direct reports to identify and solution for opportunities for process improvement within the operations support functions through workflow analyses
- Addresses escalated customer or client concerns, investigates operational incidents, and works with relevant stakeholders to identify root causes and implement corrective actions
- Establishes and enforces compliance guidelines and quality control processes including implementing quality assurance programs
- Drives initiatives, implements process improvement initiatives, and measures the impact of changes to improve operational compliance across cross-functional stakeholders
- Facilitates effective communication across regional operations support teams and with other stakeholders
- Fosters a culture of continuous improvement within the operations team by encouraging innovation, gathering feedback from employees, and implementing initiatives to enhance operational effectiveness and customer satisfaction
- Accountable for ongoing training and skill development to ensure all team members are fully versed and compliant within their respective roles
Requirements
- 7-10 years work experience, to include minimum 2 years of management experience
- Adept at execution and delivery (planning, delivering, and supporting) skills
- Adept at business intelligence
- Adept at problem solving and decision making skills
- Adept at collaboration and teamwork
- Adept at growth mindset (agility and developing yourself and others) skills
- Excellent organization skills
- Prior healthcare experience
- Bachelor’s degree or higher preferred
- Experience leading remote/hybrid teams
- Proficiency utilizing data tools for decision making, including Excel, PowerBI, Google suite, etc.
- Strong understanding of demand/supply planning, integrated business planning processes, and workforce management
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
process improvementworkflow analysisquality assuranceoperational performance metricskey performance indicatorsdemand planningsupply planningintegrated business planningworkforce managementdata analysis
Soft skills
leadershipproblem solvingdecision makingcollaborationteamworkorganizationcommunicationcontinuous improvementinnovationagility