Senior Manager, Real-time Workforce Ops
CVS Health
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $75,400 - $165,954 per year
Job Level
Senior
About the role
- Develop and drive the long-term analytics strategy in support of Workforce Management goals.
- Partner with team leadership across the appropriate Line of Business, Finance, HR, IT to identify key opportunities for workforce optimization.
- Champion data and analytics best practices to optimize workforce operations.
- Identify and resolve operational inefficiencies using root cause analysis.
- Leverage and expand the use of advanced analytics tools, predictive modeling, machine learning, and automation to modernize workforce management capabilities.
- Drive cost efficiency and labor optimization through data informed workforce strategies.
Requirements
- Bachelor’s degree in Business, Operations, Engineering, Technology, Analytics, or related field; Master’s preferred.
- 5+ years of experience in large-scale workforce, operations, or business optimization roles.
- Strong labor management business acumen with a proven track record of building data driven actionable insights.
- Proven ability to design and lead an analytics team that produces shift models, workload balancing, and data acquisition.
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs
- Confidential counseling and financial coaching
- Paid time off
- Flexible work schedules
- Family leave
- Dependent care resources
- Colleague assistance programs
- Tuition assistance
- Retiree medical access
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
advanced analyticspredictive modelingmachine learningautomationdata analysisroot cause analysisworkload balancingdata acquisitionworkforce optimizationcost efficiency
Soft skills
leadershipcommunicationcollaborationproblem-solvingstrategic thinkinganalytical thinkingbusiness acumenteam buildinginsight generationoperational efficiency