Tech, RX Call Center
CVS Health
full-time
Posted on:
Location Type: Remote
Location: Remote • Alaska, Arizona, Florida, Idaho, Illinois, Maine, Massachusetts, New Hampshire, New Mexico, North Carolina, Ohio, Rhode Island, Tennessee, Texas, Vermont • 🇺🇸 United States
Visit company websiteSalary
💰 $17 - $31 per hour
Job Level
Mid-LevelSenior
About the role
- Handles incoming calls from customers, healthcare providers, and pharmacies regarding prescription-related inquiries
- Verifies and validates prescription information including dosage, medication names, and patient details
- Documents customer concerns, complaints, or issues related to prescriptions
- Provides guidance and support regarding prescription refills, medication adherence, potential drug interactions, and general medication information
- Operates computer systems and software applications to access and update customer records
- Communicates regularly with healthcare professionals, insurance providers, and pharmacies
- Escalates complex or urgent issues to appropriate teams
- Monitors, tracks, and analyzes call center performance metrics
- Stays updated on industry regulations, medication trends, and new pharmaceutical products
Requirements
- Working knowledge of problem solving and decision-making skills
- Must be a resident and Licensed Pharmacy Technician in one of the following states: Alaska, Arizona, Florida, Idaho, Illinois, Maine, Massachusetts, New Hampshire, New Mexico, North Carolina, Ohio, Rhode Island, Tennessee, Texas or Vermont
- Candidate must obtain Rhode Island Pharmacy Technician license (application and fee) upon hire
- Certified Patient Care Technician (CPCT) preferred
- Licensed Pharmacy Technician in Rhode Island or Massachusetts
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
- Paid time off
- Flexible work schedules
- Family leave
- Dependent care resources
- Colleague assistance programs
- Tuition assistance
- Retiree medical access
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
prescription verificationmedication adherencedrug interaction analysiscall center performance metricscustomer record management
Soft skills
problem solvingdecision makingcommunicationcustomer service
Certifications
Licensed Pharmacy TechnicianCertified Patient Care Technician