Lead Director, Provider Portal Strategy – Operations
CVS Health
full-time
Posted on:
Location Type: Hybrid
Location: Hartford • Connecticut, Ohio, Oklahoma, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $100,000 - $231,540 per year
Job Level
Senior
About the role
- Develop and execute comprehensive portal strategies and roadmaps aligned with prioritized provider experience initiatives and workflow requirements.
- Collaborate with senior management to define strategic objectives and investment priorities for portal enhancements.
- Oversee portal performance, including file/data processing, system uptime, outage management, defect resolution, and incident response coordination.
- Lead cross-functional teams to deliver projects and programs from initiation through completion, ensuring timely delivery within budget and scope.
- Manage portal vendor relationships, including contract renewals, administration, invoicing (over $16M), payment processes, and regular business reviews in partnership with procurement and finance.
- Ensure ongoing compliance through annual security risk assessments, user entitlement validation, recertification, business continuity planning, and process documentation.
- Identify project stakeholders, establish effective communication channels, and manage expectations.
- Monitor expenditures and ensure adherence to financial constraints throughout the project lifecycle.
- Prepare and present progress reports to stakeholders and senior management.
- Provide leadership and guidance to project and program teams, assigning responsibilities, setting performance expectations, and motivating team members to achieve objectives.
Requirements
- 10+ years of healthcare experience, preferably working with network and provider related operations and strategy.
- 5+ years leading and developing high functioning teams
- Adept at execution and delivery (planning, delivering, and supporting) skills
- Adept at business intelligence
- Adept at collaboration and teamwork
- Mastery of problem solving and decision making skills
- Mastery of growth mindset (agility and developing yourself and others) skills
Benefits
- Affordable medical plan options
- A 401(k) plan (including matching company contributions)
- An employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
portal strategiesworkflow requirementsfile processingdata processingincident responseproject managementfinancial managementsecurity risk assessmentsbusiness continuity planningprocess documentation
Soft skills
leadershipcommunicationcollaborationteamworkproblem solvingdecision makingagilitygrowth mindsetexpectation managementmotivation