Analyst

• Gather and analyze vendor and customer requirements; translate them into actionable product backlog items or process improvements.
• Develop process documentation and create user story maps to support agile delivery.
• Present Features and User Stories to agile scrum teams; ensure requested changes are implemented through completion.
• Partner with Product Owners to support development teams and perform business validations.
• Apply business knowledge to creatively interpret data and identify additional information needed for analysis.
• Investigate production issues reported by operations teams; perform root cause analysis and assess full impact to prioritize solutions.
• Assist with audits and remediation activities as required.
• Support implementation and rollout of vendor/customer products; collaborate with training teams to ensure operational readiness.
• Coordinate with vendors on issue reporting and resolution.
• Analyze data trends and convert findings into actionable insights.
• Provide comprehensive analysis of business implications and apply problem-solving skills to meet operational objectives.

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