CVS Health

Insurance Collections Coordinator

CVS Health

full-time

Posted on:

Location Type: Hybrid

Location: Orlando • Florida • 🇺🇸 United States

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Salary

💰 $17 - $26 per hour

Job Level

Junior

About the role

  • Third party follow-up associated with the dispensing of prescription medication via telephone, Internet, and in writing.
  • Follow-up on unpaid, recouped payments, and underpaid claims.
  • Resolve issues with nonpayment of invoices due to insurance problems.
  • Maintain supporting chronological notes that detail action taken to resolve outstanding account balances.
  • Maintain patient demographic information and data collection systems.
  • Research and respond by telephone, via the internet and in writing to insurance companies and governmental payers regarding collection issues and problems.
  • Contact patients and Physician’s offices as well as insurance companies as needed in order to expedite claims processing.

Requirements

  • 1+ years of Healthcare Insurance related experience.
  • Experience using Microsoft Office products specifically Excel, Outlook, and Word.
  • Must be able to commute to the Orlando, FL office.
  • Insurance billing or collections experience (preferred).
  • Customer service in a healthcare environment (preferred).
  • Effective customer service skills and experience that shows ability to work in a team environment.
  • Attention to detail.
  • Ability to utilize analytical skills.
  • Ability to navigate through multiple tasks simultaneously and prioritize based on importance while displaying strong attention to detail.
  • Ability to communicate with clientele in a professional manner; both verbally and written.
Benefits
  • Affordable medical plan options
  • 401(k) plan (including matching company contributions)
  • Employee stock purchase plan
  • No-cost programs including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
  • Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
insurance billingcollectionsdata collectionanalytical skills
Soft skills
customer serviceattention to detailcommunicationteamworkproblem-solving