Patient Coordinator

Custom Health

Patient Coordinator connecting patients with health services at Custom Health. Engaging with patients, ensuring smooth enrollment and onboarding processes in a remote role.

Posted 7/17/2026full-timeRemote • Tennessee • 🇺🇸 United StatesMid-LevelSenior💰 $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient coordination and customer care, with a strong focus on communication, relationship-building, and organizational skills. Proficient in managing patient interactions and utilizing CRM systems to enhance the patient experience.

Highest-signal resume keywords

Patient CoordinationExceptional Communication SkillsCRM Systems ExperienceOrganizational SkillsRelationship-Building

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient Eligibility AssessmentProgram Suitability EvaluationEnrollment SupportOnboarding ReadinessRecord Maintenance

Soft Skills

Relationship-BuildingTime ManagementAttention to DetailProfessional Telephone PresenceSupportive Communication

Tools & Technologies

CRM SystemsPatient Tracking ToolsRemote Work ToolsSoftware Programs

Industry Keywords

HealthcarePatient ExperienceCustomer CareSocial WorkPatient Interaction

About the role

Key responsibilities & impact

Serve as the first point of contact for prospective patients.
Contact referred patients and consumers who have requested more information.
Explain Custom Health services in a clear, supportive, and professional way.
Build trust and rapport with patients and caregivers.
Answer questions and provide education regarding available programs.
Deliver a positive and supportive patient experience.
Assess patient eligibility, interest, and program suitability.
Verify coverage and help patients understand available services and next steps.
Support enrollment and onboarding readiness.
Identify and address barriers that may prevent enrollment.
Manage patient progression through qualification.
Maintain accurate records within CRM systems and patient tracking tools.
Organize and track patient progress through the onboarding process.

Requirements

What you’ll need

3+ years of experience in healthcare, patient coordination, customer care, social work, or a related field.
Exceptional communication and relationship-building skills.
Professional telephone presence and comfort managing patient-facing conversations.
Strong organizational and time management abilities.
Comfortable managing a high volume of patient interactions and follow-ups.
Experience working with CRM systems preferred.
Strong attention to detail and follow-through.
Proficient with computers, software programs, and remote work tools.
Comfortable working independently in a remote environment.

Benefits

Comp & perks

Meaningful role in helping patients access services
Collaborative team
Develop valuable healthcare experience