Pharmacy Technician

Custom Health

Manager, Patient Start Operations for Custom Health overseeing patient onboarding processes and ensuring seamless experience across care coordination and pharmacy operations.

Posted 6/19/2026full-timeRemote • Tennessee • 🇺🇸 United StatesMid-LevelSenior💰 $26 per hourWebsite

About the role

Key responsibilities & impact

Own the patient experience from qualification through successful activation and program start, maintaining engagement throughout onboarding, pharmacy processing, fulfillment, and activation activities.
Serve as the primary operational contact for patients until successful program activation and start.
Guide patients through the onboarding and activation process.
Coordinate timelines, expectations, and next steps across multiple pharmacies.
Help ensure patients successfully start their therapy or program.
Maintain operational visibility into patient progression and proactively address delays or barriers to activation.
Gather and organize onboarding information.
Support medication transfer coordination and readiness activities.
Confirm medication schedules, routines, and onboarding preferences.
Identify and resolve barriers that could delay patient starts.
Coordinate activation readiness and onboarding follow-up.
Coordinate activities across Marketing, Pharmacy Operations, Clinical Services, and Technology teams to ensure patients successfully progress through the patient start journey.
Act as the bridge between patients, caregivers, and pharmacy teams.
Ensure pharmacy teams receive complete and accurate onboarding information.
Help create smooth transitions between onboarding, fulfillment, and activation.
Support operational consistency across multiple pharmacy partners.
Monitor and manage key patient start metrics including Patient Start Rate, Time to Start, Activation Completion Rate, Patient Reach Rate, and Patient Satisfaction.
Take ownership of patient progression outcomes and proactively identify opportunities to improve conversion and activation performance.
Track onboarding progression and patient start performance.
Maintain operational visibility into patient movement across operational stages.
Identify workflow bottlenecks and opportunities for improvement.
Contribute to process development and operational best practices.
Support reporting and KPI tracking initiatives.
Support the development and optimization of workflow automation and AI-assisted patient engagement processes to improve scalability and patient experience.

Requirements

What you’ll need

4+ years of experience in pharmacy operations, patient onboarding, care coordination, or healthcare operations
Pharmacy Technician experience or equivalent pharmacy operations experience required
PTCB certification
Strong organizational and workflow management skills
Excellent communication and relationship-building abilities
Experience coordinating multiple stakeholders and competing priorities
High attention to detail and strong follow-through
Comfortable working directly with patients and caregivers
Experience with CRM, healthcare operations, or workflow management systems is considered an asset

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Custom Health Website LinkedIn All Job Openings 201 - 500 employees ☁️ SaaS ⚕️ Healthcare Insurance 💊 Pharmaceuticals SaaS
Healthcare Insurance
Pharmaceuticals Custom Health is a healthcare technology company that delivers pharmacist-led medication management and remote clinical support through connected monitoring tools and data-driven insights. It combines simple digital adherence tools, in-home reminders, and continuous pharmacist engagement to help patients take medications on time, surface side effects, and coordinate with prescribers. Custom Health partners with health plans, public programs, physicians, and operates pharmacy hubs across the U. S. and Canada to support population-level programs and enable clinical teams between visits. Pharmacy Technician 🔥 12 minutes ago 🎸 Tennessee – Remote 💵 $26 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💊 Pharmacist Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Own the patient experience from qualification through successful activation and program start, maintaining engagement throughout onboarding, pharmacy processing, fulfillment, and activation activities.
Serve as the primary operational contact for patients until successful program activation and start.
Guide patients through the onboarding and activation process.
Coordinate timelines, expectations, and next steps across multiple pharmacies.
Help ensure patients successfully start their therapy or program.
Maintain operational visibility into patient progression and proactively address delays or barriers to activation.
Gather and organize onboarding information.
Support medication transfer coordination and readiness activities.
Confirm medication schedules, routines, and onboarding preferences.
Identify and resolve barriers that could delay patient starts.
Coordinate activation readiness and onboarding follow-up.
Coordinate activities across Marketing, Pharmacy Operations, Clinical Services, and Technology teams to ensure patients successfully progress through the patient start journey.
Act as the bridge between patients, caregivers, and pharmacy teams.
Ensure pharmacy teams receive complete and accurate onboarding information.
Help create smooth transitions between onboarding, fulfillment, and activation.
Support operational consistency across multiple pharmacy partners.
Monitor and manage key patient start metrics including Patient Start Rate, Time to Start, Activation Completion Rate, Patient Reach Rate, and Patient Satisfaction.
Take ownership of patient progression outcomes and proactively identify opportunities to improve conversion and activation performance.
Track onboarding progression and patient start performance.
Maintain operational visibility into patient movement across operational stages.
Identify workflow bottlenecks and opportunities for improvement.
Contribute to process development and operational best practices.
Support reporting and KPI tracking initiatives.
Support the development and optimization of workflow automation and AI-assisted patient engagement processes to improve scalability and patient experience. 🎯 Requirements
4+ years of experience in pharmacy operations, patient onboarding, care coordination, or healthcare operations
Pharmacy Technician experience or equivalent pharmacy operations experience required
PTCB certification
Strong organizational and workflow management skills
Excellent communication and relationship-building abilities
Experience coordinating multiple stakeholders and competing priorities
High attention to detail and strong follow-through
Comfortable working directly with patients and caregivers
Experience with CRM, healthcare operations, or workflow management systems is considered an asset Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Lead Director, Digital Product – Pharmacy Services 🔥 1 hour ago CVS Health 10,000+ employees ⚕️ Healthcare Insurance 🛒 Retail 🧘 Wellness Website LinkedIn All Job Openings Lead Director of Digital Product Management overseeing client and clinical experience products for Pharmacy Services. Lead a team to improve product health and customer experience. 🇺🇸 United States – Remote 💵 $144.2k - $288.4k / year ⏰ Full Time 🟠 Senior 💊 Pharmacist Pharmacist – Care Team 🔥 13 hours ago HarmonyCares 1001 - 5000 ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Pharmacist providing clinical care in home-based patient settings for HarmonyCares. Collaborating with primary care team on medication management and patient health outcomes. 🇺🇸 United States – Remote 💵 $151.1k - $160.4k / year 💰 Venture Round on 2021-11 ⏰ Full Time 🟡 Mid-level 🟠 Senior 💊 Pharmacist PBM Implementation Pharmacist 🔥 15 hours ago Gainwell Technologies 10,000+ employees ⚕️ Healthcare Insurance Website LinkedIn All Job Openings PBM Implementation Pharmacist leading clinical setup of Pharmacy Benefit Management accounts and serving as a clinical SME. Collaborating with pharmacy and engineering teams to ensure accurate implementations and configurations. 🇺🇸 United States – Remote 💵 $113.7k - $162.4k / year 💰 Grant on 2023-06 ⏰ Full Time 🟡 Mid-level 🟠 Senior 💊 Pharmacist 🦅 H1B Visa Sponsor Telehealth Pharmacy Technician 🔥 17 hours ago Navitus Health Solutions 1001 - 5000 ⚕️ Healthcare Insurance 💊 Pharmaceuticals 🤝 B2B Website LinkedIn All Job Openings Telehealth Pharmacy Technician delivering best-in-class interventions and patient care in telehealth setting. Working closely with pharmacists and nurses to aid in the delivery of Medication Therapy Management services. 🇺🇸 United States – Remote 💵 $20 - $21 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💊 Pharmacist Medication Support Navigator, Certified Pharmacy Technician 🔥 18 hours ago Imagine Pediatrics 51 - 200 🧘 Wellness 👥 B2C Website LinkedIn All Job Openings Medication Support Navigator working with clinical pharmacy team at Imagine Pediatrics. Improving medication access and adherence for pediatric patients with special health needs. 🇺🇸 United States – Remote 💵 $24 - $28 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💊 Pharmacist 🗣️🇪🇸 Spanish Required View More Pharmacist Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

pharmacy operationspatient onboardingcare coordinationworkflow managementprocess developmentKPI trackingworkflow automationAI-assisted patient engagementpatient start metricsmedication transfer coordination

Soft Skills

organizational skillsworkflow management skillscommunication abilitiesrelationship-buildingattention to detailfollow-throughstakeholder coordinationproblem-solvingpatient engagementteam collaboration

Certifications

PTCB certification