Application Support Engineer

Cubic³

Application Support Engineer providing Level 2 application support for Cubic³’s software-defined vehicle solutions. Resolving production issues, supporting deployments, and optimizing system performance.

Posted 8/24/2026full-timeManila • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing Level 2 technical support and customer service, with a strong focus on problem-solving, application management, and effective communication. Proficient in coordinating with development teams and managing production systems to optimize performance and resolve complex issues.

Highest-signal resume keywords

Microsoft IISMicrosoft SQL ServerAzure Cloud InfrastructurePostmanC# Programming

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical SupportRoot Cause AnalysisApplication ManagementProblem-SolvingSystem MonitoringDocumentationPerformance OptimizationProject CoordinationDebuggingIT Hardware and Software Knowledge

Soft Skills

Customer-FocusedWritten CommunicationVerbal CommunicationAttention to DetailMultitasking

Certifications & Qualifications

Degree in Computer ScienceDegree in Software Engineering

Industry Keywords

Application ProcessesSystem IssuesProduction SystemsEngineering CollaborationClient Relationship Management

Tech Stack

Tools & technologies

AzureCloudMS SQL ServerSQL

About the role

Key responsibilities & impact

Provide excellent technical support and customer service as part of Level 2 support
Coordinate with support and development teams to resolve application and system issues
Design and maintain expertise in application processes and company-related systems
Administer and resolve application issues, provide updates, and perform root cause analysis
Monitor application and system alerts and provide proactive services
Maintain professional relationships with engineering and customer support counterparts
Organize and implement small- to medium-sized projects under the guidance of Software Engineers
Assist with processes under Software Engineer guidance
Perform root-cause assessment and debug server-domain issues and application availability problems
Coordinate with the test department on releases and deployments across environments and production
Document issues and solutions
Manage production systems and recommend performance optimizations and problem solutions
Prepare reports on problems
Identify and resolve issues ranging from medium to high complexity

Requirements

What you’ll need

Knowledge of Microsoft IIS
Knowledge of Microsoft SQL Server database technologies
Working knowledge of IT hardware and software
Ability to learn and master employer-specific software
Complex problem-solving skills
Written and verbal communication skills
Customer-focused with excellent written, verbal communication, and reporting skills
Demonstrable ability to learn technical information, processes, and applications quickly
Excellent attention to detail and ability to multitask effectively within a fast-growing organization
Demonstrated flexibility and proactive approach to problem-solving
Experience with Azure cloud infrastructure
Experience using Postman to create and save simple and complex HTTP/S requests
Degree-level qualification in a technical discipline such as Computer Science or Software Engineering
Basic knowledge of programming concepts, preferably C#
Experience building effective relationships with development teams and clients
New hires must work onsite five days a week during the six-month probation period

Benefits

Comp & perks

Flexible arrangement of up to eight work-from-home days per month after the six-month probation period, subject to business needs and performance standards
Equal opportunities and diverse, inclusive workplace