Crumdale Specialty

Strategic Account Executive

Crumdale Specialty

full-time

Posted on:

Location Type: Remote

Location: Pennsylvania • United States

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About the role

  • Responsible for the customer’s total service experience with Crumdale
  • Acts as a trusted advisor while managing ongoing client relationships (brokers, TPAs & employers) and ensuring service delivery with a focus on the pharmacy benefit
  • Represents clients internally as advocate and coordinates with other functional areas within the company to implement client benefits, complete projects, and address service needs
  • Building strong relationships with our client groups
  • Implementing benefit communication programs with the client’s organization
  • Helping the client interpret data to guide decision making
  • Troubleshooting any issues that may arise to ensure client satisfaction with Crumdale

Requirements

  • Designated lead point of contact for assigned clients and own overall and day-to-day client service delivery
  • Responsible for the overall establishment and maintenance of a successful and lasting client relationship while supporting all aspects of each client’s account
  • Create unique consultative partnerships with each client group to achieve their designated outcomes or goals
  • Build relationships with brokers, consultants, TPA and employers
  • Managed and support the successful implementation of client prescription benefit plan and ongoing communication for our partnerships
  • Accountable for client satisfaction and retention
  • Participates in client meetings and finalist presentations
  • Present and support client presentations with a focus on trends identified from client’s data
  • Support key client groups on areas including contract renewal, pricing, benefit or clinical program changes
  • Ensure a successful new client implementation and smooth transition of client from other organizations
  • Ensure delivery and accuracy of client’s pharmacy deliverables (e.g. invoices, rebates, true-ups, reports, performance reviews)
  • Manage ongoing contract relationships and service delivery to clients with a focus on the pharmacy benefit
  • Monitor progress to deadlines
  • Ensure appropriate and effective communication among team members, the client, their advisors, and the PBM
  • Communicate issues internally and provide support to resolve benefit escalated questions and service issues
  • Assist with the preparation and presentation of deliverables and outcomes
  • Support the pharmacy practice on internal marketing or intellectual capital initiatives
  • Partners with internal Account Managers to address client needs and proactively management the pharmacy benefit program
  • Represent client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs
  • Own new client relationship from implementation through renewals
  • Own client’s performance review process
  • Product consultation and upsell
  • Contract negotiations
  • Pharmacy trend management and cost containment
  • Other duties as assigned
Benefits
  • Medical
  • Telemedicine
  • Dental
  • Vision
  • Life, AD&D, Disability
  • 401(k)
  • Flexible Time-off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
client relationship managementdata interpretationcontract negotiationspharmacy benefit managementproject managementpresentation skillsconsultative sellingperformance review processesbenefit communication programstroubleshooting
Soft Skills
communicationinterpersonal skillsadvocacyproblem-solvingrelationship buildingclient satisfaction focusteam collaborationorganizational skillsproactive managementconsultative partnership