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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in business process mapping, analysis, and redesign, with a strong focus on AI-enabled transformation and operational efficiency. Proficient in facilitating workshops and creating functional specifications that drive business value and adoption metrics.
Highest-signal resume keywords
Business Process MappingAI-Enabled TransformationFunctional Requirements WritingEnterprise Technology ImplementationWorkshop Facilitation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Process AnalysisProcess RedesignUser Story DevelopmentAcceptance Criteria WritingOperational KPI Measurement
Soft Skills
MentoringCoachingFacilitation
Tools & Technologies
Microsoft Dynamics 365CRMERPPower PlatformWorkflow Automation
Industry Keywords
Business Value MeasurementChange ManagementProcess ImprovementData IntegrationAgentic Solutions
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Lead discovery sessions with clients to understand business goals, pain points, process breakdowns, data issues, user needs, controls, and operating constraints.
- Map end-to-end business processes, including inputs, outputs, roles, systems, decisions, handoffs, exceptions, controls, and performance measures.
- Diagnose root causes across people, process, data, and technology before recommending solutions.
- Identify opportunities for AI assistance, agentic augmentation, workflow orchestration, automation, knowledge retrieval, decision support, and process improvement.
- Partner with technical architects and engineers to translate process opportunities into solution designs, prototypes, functional specifications, user stories, and delivery roadmaps.
- Define business value measures for agentic solutions, such as time saved, cycle time reduction, first-time-right rate, SLA performance, adoption, override rate, CSAT, cost per transaction, revenue lift, and compliance improvement.
- Help clients decide where humans should stay in control, where AI should assist, and where agents can safely orchestrate or automate work.
- Support workshops, demos, process redesign sessions, executive presentations, and change management conversations.
- Create reusable playbooks, templates, process models, and training materials to help Crowe teams adopt an agentic business analysis approach.
- Coach Crowe consultants on how to move beyond legacy requirements gathering into diagnostic, value-led, AI-enabled transformation work.
Requirements
What you’ll need- 6 or more years of experience as a business analyst, functional consultant, process consultant, product owner, transformation consultant, or similar role.
- Strong experience mapping, analyzing, and redesigning business processes.
- Experience working on enterprise technology implementations, preferably involving Microsoft Dynamics 365, CRM, ERP, Power Platform, data platforms, workflow automation, or related business applications.
- Ability to facilitate workshops with business users, technical teams, and senior stakeholders.
- Strong understanding of process metrics, business value measurement, operational KPIs, and adoption measures.
- Ability to write clear functional requirements, user stories, process flows, acceptance criteria, solution narratives, and executive-ready recommendations.
- Comfort working with technical teams on AI, automation, data, integration, and system design topics.
- Ability to mentor other consultants and help teams adopt new ways of working.
Benefits
Comp & perks- We embrace you for who you are, care for your well-being, and nurture your career.
- Comprehensive benefits package.