Senior Consultant – ServiceNow IRM, SecOps Implementation

Crowe

Senior Consultant at Crowe leading client projects and managing ServiceNow implementations. Engaging with clients to deliver scalable solutions across ServiceNow applications with a focus on quality and client satisfaction.

Posted 7/29/2026full-timeNew York City • Connecticut, Florida, New York, Tennessee • 🇺🇸 United StatesSenior💰 $79,100 - $156,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in ServiceNow implementation and configuration, with a strong focus on delivering client-centric solutions and mentoring junior staff. Proven ability to lead projects, facilitate client engagements, and contribute to business development activities.

Highest-signal resume keywords

ServiceNow Implementation ExperienceServiceNow Development (JavaScript, Business Rules, Workflows, UI Policies)Client Project LeadershipServiceNow Certified System Administrator (CSA)Business Development Activities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow ConfigurationServiceNow CustomizationServiceNow Integrations (REST/SOAP APIs)Business Requirements TranslationProduct DemonstrationsProposal DevelopmentSOW Creation

Soft Skills

Excellent CommunicationFacilitation SkillsClient-Facing Presentation SkillsProblem-Solving SkillsOrganizational Skills

Tools & Technologies

ServiceNow ApplicationsThird-Party Tools

Certifications & Qualifications

ServiceNow Certified System Administrator (CSA)ServiceNow Certified Implementation SpecialistCertified Application Developer (CAD)

Industry Keywords

Client EngagementTrusted RelationshipsDelivery QualityThought LeadershipPractice-Building Initiatives

Tech Stack

Tools & technologies

JavaScriptServiceNowSOAP

About the role

Key responsibilities & impact

Engage and deploy client projects across ServiceNow applications (e.g., IRM, SecOps, etc.), ensuring high-quality delivery.
Serve as a client contact for engagements, building trusted relationships and managing expectations.
Translate complex business requirements into scalable, effective ServiceNow solutions.
Facilitate workshops and design sessions with clients to shape solution direction.
Configure, customize, and extend ServiceNow applications, while overseeing execution by staff-level team members.
Deliver product demos to prospective clients, showcasing ServiceNow capabilities and Crowe’s approach.
Support proposal development, SOW creation, and pre-sales activities.
Mentor and train junior staff, supporting their technical and consulting skill growth.
Contribute to internal best practices, accelerators, and knowledge sharing to enhance delivery quality.
Collaborate with leadership on thought leadership and practice-building initiatives.

Requirements

What you’ll need

2+ years of direct ServiceNow implementation experience
Ability to independently lead client projects and contribute to business development
Strong track record of delivering ServiceNow solutions that meet client needs
Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field preferred
Willingness to travel as needed for client engagements
Strong hands-on experience configuring and implementing ServiceNow solutions
Proficiency with ServiceNow development (JavaScript, Business Rules, Workflows, UI Policies, etc.)
Familiarity with ServiceNow integrations (REST/SOAP APIs) and third-party tools
Excellent communication, facilitation, and client-facing presentation skills
Proven ability to lead ServiceNow delivery projects and guide junior staff
Experience with business development activities (demos, proposals, pre-sales discussions) – Preferred
Strong problem-solving and organizational skills
ServiceNow Certified System Administrator (CSA) – Preferred
One or more ServiceNow Certified Implementation Specialist certifications – Preferred
Certified Application Developer (CAD) – a plus.

Benefits

Comp & perks

Comprehensive total rewards package
Flexibility to balance work with life moments