Senior Staff, ServiceNow ITSM

Crowe

ServiceNow ITSM Senior Staff role at Crowe delivering ITIL-aligned solutions on the ServiceNow platform. Involves hands-on configuration and enhancement of ITSM systems with client collaboration.

Posted 4/29/2026full-timeChicago • Connecticut, Florida, Illinois, Washington • 🇺🇸 United StatesSenior💰 $79,100 - $156,600 per yearWebsite

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Support the delivery of ITIL-aligned digital workflows on the ServiceNow platform
Design, configure, and enhance ITSM solutions
Build workflows, automations, and integrations using ServiceNow scripting and Flow Designer
Lead client-facing workshops, gather requirements, and educate clients on best practices for ITSM

Requirements

What you’ll need

3+ years professional experience, including 2+ years hands-on ServiceNow ITSM work
Proven ability to configure and implement core ITSM modules and workflows
Strong communication and documentation skills; consulting experience a plus
Willingness to travel up to 30% for client engagements
Certifications: ServiceNow CSA – Required; ServiceNow CIS–ITSM – Preferred; CAD, ITIL Foundation – Preferred

Benefits

Comp & perks

Comprehensive total rewards package
Exceptional people experience
Health insurance
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ServiceNowITSMscriptingFlow Designerworkflow designautomationintegration

Soft Skills

communicationdocumentationconsulting

Certifications

ServiceNow CSAServiceNow CIS–ITSMCADITIL Foundation