Senior Brand Success Manager
HigherVisibility
Client Success Manager
Crosslake Technologies
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Ensure overall success of Crosslake’s client relationships by regularly interacting with senior leadership and key client contacts
- Drive processes critical to client acquisition, project execution, account management, and client satisfaction
- Maintain client data records to ensure high-quality, reliable information from business development pipeline through project closeout
- Administer client account and project document processes (e.g., Master Service Agreements, Statements of Work, Non-reliance Letters) to ensure consistent, timely execution
- Coordinate early-stage client engagement logistics internally and externally, including proposal reviews, scoping meetings, staffing readiness verification, and pre-kickoff calendaring
- Review business development opportunities to ensure readiness upon closing (documentation, staffing needs)
- Generate reporting and analytics regarding projects and accounts and collaborate across internal teams to drive process execution
- Provide general administrative support to client-facing leadership, including correspondence and calendaring
- Own and maintain company systems of record, including CRM, to support client needs
Requirements
- Minimum of 3 years of client operations experience or in a sales support role
- BA / BS in related field
- Familiarity with CRM systems (SalesForce and HubSpot preferred) with the ability to create reports and extract data as needed
- Proficiency in Microsoft office products such as Word, Excel, SharePoint, and PowerPoint
- Strong analytical, organizational, and time management skills with an eye for detail
- Solid data analysis and data cleansing skills
- Excellent teamwork, interpersonal, communication, and customer service skills
- Ability to manage multiple priorities and deadlines
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisdata cleansingreport generationproject executionclient acquisitionaccount managementdocument administrationproposal reviewstaffing readiness verificationbusiness development
Soft skills
analytical skillsorganizational skillstime managementattention to detailteamworkinterpersonal skillscommunication skillscustomer service skillsability to manage prioritiesability to meet deadlines
Certifications
BABS
