IT Manager

Crosslake Technologies

. Oversee the daily operation of IT systems and services .

Posted 5/7/2026full-timeCharlotte • North Carolina • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

CloudCyber Security

About the role

Key responsibilities & impact

Oversee the daily operation of IT systems and services
Manage and support company issued hardware and SaaS platforms
Provide escalated user support and ensure that the IT Service Desk is operating effectively
Manage IT assets effectively throughout their lifecycle
Support and implement IT projects and initiatives
Create, maintain and manage technical documentation
Drive improvements to system performance, reliability, and user experience
Administer and support managed cloud infrastructure, automations and integrations
Monitor and maintain cyber security systems

Requirements

What you’ll need

2+ years proven success in an IT Manager or senior IT role
Experience effectively managing external vendor and support provider relationships
Demonstrated history of prioritizing user requests and projects based on business or user impact
Must align with the philosophy that IT serves internal customers (i.e., must value excellence in providing internal customer service and find meaning in translating customer feedback into operational improvements)
Proactive and solutions-oriented mindset
Strong problem-solving skills with the ability to diagnose and resolve complex issues
Excellent communication skills, including the ability to explain technical concepts to non-technical users
Experience fostering stakeholder confidence in the ability of the company's systems to deliver (including rapid recovery from unexpected challenges)
Clear understanding of how to maintain and update technical documentation
Ability to excel in a fast-paced, ever-evolving, primarily remote environment

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Crosslake Technologies Website LinkedIn All Job Openings 201 - 500 employees 💸 Finance Consulting
Finance
Technology Crosslake Technologies is a global advisory firm that specializes in serving private equity investors and their portfolio companies. The company focuses on technology due diligence, digital transformation strategy, and technology value creation. Crosslake Technologies provides executive leadership consulting through the private equity investment lifecycle, offering expertise in security, architecture, engineering alignment, and Software Development Life Cycle (SDLC) processes. They also provide interim leadership roles for CTOs, CISOs, CIOs, and chief engineers. Their proprietary platform delivers actionable insights to guide critical technology decisions, informed by data from over 4,000 technology M&A transactions. Their mission is to support private equity through the M&A investment lifecycle by optimizing technology and creating value across portfolio operations. IT Manager 🔥 0 minutes ago 🏢🏡 Charlotte – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 💻 IT Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Oversee the daily operation of IT systems and services
Manage and support company issued hardware and SaaS platforms
Provide escalated user support and ensure that the IT Service Desk is operating effectively
Manage IT assets effectively throughout their lifecycle
Support and implement IT projects and initiatives
Create, maintain and manage technical documentation
Drive improvements to system performance, reliability, and user experience
Administer and support managed cloud infrastructure, automations and integrations
Monitor and maintain cyber security systems 🎯 Requirements
2+ years proven success in an IT Manager or senior IT role
Experience effectively managing external vendor and support provider relationships
Demonstrated history of prioritizing user requests and projects based on business or user impact
Must align with the philosophy that IT serves internal customers (i.e., must value excellence in providing internal customer service and find meaning in translating customer feedback into operational improvements)
Proactive and solutions-oriented mindset
Strong problem-solving skills with the ability to diagnose and resolve complex issues
Excellent communication skills, including the ability to explain technical concepts to non-technical users
Experience fostering stakeholder confidence in the ability of the company's systems to deliver (including rapid recovery from unexpected challenges)
Clear understanding of how to maintain and update technical documentation
Ability to excel in a fast-paced, ever-evolving, primarily remote environment Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs IT Engineer – Service Operation 🕒 April 29 Daimler Truck North America 10,000+ employees 🚗 Transport 🤝 B2B Website LinkedIn All Job Openings IT Engineer responsible for operational management of payment platform services. Collaborating cross-functionally to ensure seamless payment processing and incident management. 🏢🏡 Charlotte – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 💻 IT Support 🦅 H1B Visa Sponsor IT Engineer – Service Operation 🕒 April 28 Daimler Truck North America 10,000+ employees 🚗 Transport 🤝 B2B Website LinkedIn All Job Openings IT Engineer in Service Operation managing daily operations and software releases for a payment platform. Ensuring best-in-class customer experience and operational excellence across departments. 🏢🏡 Charlotte – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 💻 IT Support 🦅 H1B Visa Sponsor Audit Manager – M&D 🕒 April 17 Elliott Davis 501 - 1000 💸 Finance 🏢 Enterprise Website LinkedIn All Job Openings Audit Manager overseeing audit processes from planning to completion at Elliott Davis. Managing audit staff, client relationships, and contributing to business development efforts. 🏢🏡 Charlotte – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 IT Support View More IT Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT systems managementSaaS platformstechnical documentationcloud infrastructure administrationcyber security systemsIT project managementuser supportsystem performance improvementautomationintegration

Soft Skills

customer serviceproblem-solvingcommunicationproactive mindsetsolutions-orientedstakeholder managementprioritizationadaptabilityteam collaborationuser experience focus