ServiceNow Scrum Architect
iTech AG
ServiceNow
Principal Technical Consultant, ServiceNow
Crossfuze
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $160,000 - $180,000 per year
Job Level
Lead
Tech Stack
JavaScriptServiceNowTCP/IP
About the role
- Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
- Advise customers in their efforts to take advantage of the ServiceNow to improve their business processes
- Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
- Draft user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
- Guides and provides ad-hoc oversight/training for the customer’s future system administrators throughout the engagement
- Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development
- Provide technical expertise in how to best support ServiceNow best practices focused on configuration vs. customization
- Be an expert in ServiceNow platform capabilities, and be able to guide project team in scripting, workflows, and overall platform best practices
- Prepare customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution
- Juggle multiple and complex projects/initiatives
- Promote continuous improvement practices for delivery/engagement materials
- Support specific sales activities when required
- Provide training and mentoring to other members of the Crossfuze Delivery team upon request
- Maintain 75% billable utilization target
Requirements
- 5+ years of experience implementing, configuring, and customizing ServiceNow
- 4+ years of experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.)
- Ability to work remotely and with remote resources as needed
- Ability to understand and implement complex end-user requirements
- Ability to effectively organize work across multiple projects
- Strong understanding of ITIL methodologies, IT architecture, JavaScript and web software design principals
- Working knowledge of relational databases
- Ability to prioritize, manage, and refine the project backlog, ensuring that stories are well-defined and ready for development
- Excellent communication and interpersonal skills, with the ability to interact effectively with clients and team members
- **Certifications:**
- ServiceNow System Administrator Certification required
- ServiceNow Application Developer Certification required
- ServiceNow Implementation Specialist in four or more applications required
Benefits
- The quality of work is more important than when or where it gets done. On Fridays starting at noon local time there are: no meetings and no messages, so you are free to use the afternoon for what you need. Email cleanup, a trip to the zoo with the kids, it’s up to you!
- - Flexible remote work options
- - Additional PTO day for mental health
- - Competitive paid time off
- - Half-day Fridays
- - Your time is valuable, both at work and away from it. We look ahead and support you in your professional goals. While also offering family-friendly benefits
- - Paid maternity and paternity leave for biological birth and adoption
- - Newborn, adoption and fertility assistance
- - Competitive training & development programs
- - Healthcare Plan
- - 401(k) with employer match
- - 10 days toward bereavement leave
- - Crossfuze believes in promoting mindfulness, relaxation, and wellness. We offer a premium subscription to the Calm app for every employee as well as 5 additional people of the employees’ choice
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ServiceNowJavaScriptXMLHTMLAJAXCSSHTTPTCP/IPrelational databasesIT architecture
Soft skills
communicationinterpersonal skillsorganizational skillsproject managementmentoringtrainingproblem-solvingadaptabilitycollaborationcontinuous improvement
Certifications
ServiceNow System Administrator CertificationServiceNow Application Developer CertificationServiceNow Implementation Specialist
