Clinical Supervisor – Grave Yard Shift

Crisis Connections

988 Clinical Supervisor mentoring and supporting crisis responders for Crisis Connections. Overseeing crisis line operations and ensuring quality care for individuals in crisis while working remotely.

Posted 7/28/2026full-timeRemote • Arizona, Ohio, Texas, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $86,000 - $94,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in crisis intervention and clinical guidance, with a strong focus on training and supporting staff in a 24/7 crisis contact center environment. Holds relevant licensure and credentials while effectively collaborating with internal and external stakeholders.

Highest-signal resume keywords

Master’s Degree In CounselingMental Health Professional QualificationCrisis Intervention TechniquesAgency Affiliated Counselor CredentialExperience Supporting Individuals In Crisis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Crisis InterventionClinical GuidanceTraining StaffPerformance MonitoringDocumentation Skills

Soft Skills

Strong CommunicationCoachingMentorship

Tools & Technologies

Crisis Contact Center OperationsCall Center Systems

Certifications & Qualifications

Licensure In Counseling Or Social WorkAgency Affiliated Counselor Credential

Industry Keywords

Crisis LinesHelplinesPhone-Based AssessmentsMultidisciplinary Environments

About the role

Key responsibilities & impact

Supervise, coach, and support crisis line staff and volunteers
Provide clinical guidance and mentorship during real-time crisis situations
Support daily operations in a 24/7 crisis contact center
Train staff on best practices, policies, and crisis intervention techniques
Monitor call and performance trends to ensure quality and consistency
Partner with internal leaders and external behavioral health providers
Serve as a trusted clinical resource for staff at all experience levels

Requirements

What you’ll need

Master’s degree in Counseling, Social Work, Psychology, or a related field
Qualified as a Mental Health Professional under Washington State standards (active or license-eligible)
Licensure (or associate licensure) in counseling or social work
Experience supporting individuals in crisis
Strong communication, documentation, and computer skills
Agency Affiliated Counselor (AAC) credential required by the end of the probationary period. Applications must be submitted within 30 days of hire.
Crisis Connections will reimburse the cost of obtaining the credential.
Preferred Experience with crisis lines, helplines, or phone-based assessments
Training or facilitation experience
Background in call center or multidisciplinary environments

Benefits

Comp & perks

Comprehensive medical, dental, and vision coverage
Generous paid time off and paid holidays
Retirement and transit benefits
Ongoing training and professional development
A mission-driven, inclusive workplace committed to equity and belonging