Recovery Helpline Specialist – On Call / Per Diem

Crisis Connections

Recovery Helpline Specialist at Crisis Connections supporting individuals with substance use recovery, mental health, and problem gambling services across Washington State.

Posted 7/24/2026part-timeRemote • Washington • 🇺🇸 United StatesMid-LevelSenior💰 $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in substance use disorders and recovery support, with strong communication and interpersonal skills to facilitate effective service navigation and collaboration in a fast-paced environment.

Highest-signal resume keywords

Substance Use Disorder KnowledgeCall Center ExperienceStrong Communication SkillsBehavioral Health ExperienceSUDP Credential

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Resource NavigationQuality AssuranceDocumentationFollow-Up OutreachTreatment Options Understanding

Soft Skills

Interpersonal SkillsProfessionalismAttention to Detail

Tools & Technologies

Technology PlatformsDatabases

Certifications & Qualifications

Substance Use Disorder Professional (SUDP)SUDP Trainee

Industry Keywords

Behavioral HealthHuman ServicesCrisis SupportAddiction TreatmentRecovery Services

About the role

Key responsibilities & impact

Respond to incoming phone calls, emails, and text messages from individuals seeking recovery-related services and support.
Provide information, referrals, and resource navigation for substance use disorder, mental health, and problem gambling concerns.
Facilitate warm transfers to treatment providers and community resources.
Conduct follow-up outreach to help ensure individuals successfully connect with services.
Document interactions accurately and complete quality assurance activities.
Collaborate with team members and supervisors to provide exceptional customer service and support.

Requirements

What you’ll need

Understanding of substance use disorders, correlating treatment options and recovery supports.
Experience working in a call center, helpline, behavioral health, human services, or related setting.
Strong communication and interpersonal skills.
Ability to work effectively in a fast-paced environment while maintaining professionalism and attention to detail.
Comfort using multiple technology platforms and databases.
Private and confidential workspace suitable for remote work.
Residence within Washington State.
Bachelor's degree in social services, human services, psychology, or a related field (Preferred).
Experience in addiction treatment, recovery services, behavioral health, or crisis support (Preferred).
Substance Use Disorder Professional (SUDP) or SUDP Trainee credential (Preferred).

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Crisis Connections Website LinkedIn All Job Openings 201 - 500 employees 🤝 Non-profit 🏥 Healthcare 🌍 Social Impact Non-profit
Healthcare
Social Impact Crisis Connections is a non-profit organization dedicated to fostering resilience and wellbeing by connecting individuals to accessible and compassionate support. Operating for 50 years in the Seattle-King County area, they provide free, 24/7 crisis intervention services including the King County 988 Crisis Line, WA Recovery Help Line, and Teen Link for youth. Their mission focuses on supporting individuals experiencing emotional distress, mental health crises, and suicide prevention through various resources and community trainings, making a significant impact on the mental health landscape in their region. Recovery Helpline Specialist – On Call / Per Diem 🔥 2 minutes ago ☕ Washington – Remote 💵 $26 / hour ⏱ Part Time 🟡 Mid-level 🟠 Senior ✨ On Call Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Respond to incoming phone calls, emails, and text messages from individuals seeking recovery-related services and support.
Provide information, referrals, and resource navigation for substance use disorder, mental health, and problem gambling concerns.
Facilitate warm transfers to treatment providers and community resources.
Conduct follow-up outreach to help ensure individuals successfully connect with services.
Document interactions accurately and complete quality assurance activities.
Collaborate with team members and supervisors to provide exceptional customer service and support. 🎯 Requirements
Understanding of substance use disorders, correlating treatment options and recovery supports.
Experience working in a call center, helpline, behavioral health, human services, or related setting.
Strong communication and interpersonal skills.
Ability to work effectively in a fast-paced environment while maintaining professionalism and attention to detail.
Comfort using multiple technology platforms and databases.
Private and confidential workspace suitable for remote work.
Residence within Washington State.
Bachelor's degree in social services, human services, psychology, or a related field (Preferred).
Experience in addiction treatment, recovery services, behavioral health, or crisis support (Preferred).
Substance Use Disorder Professional (SUDP) or SUDP Trainee credential (Preferred). Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs LInX Trainer – Casual On-Call 🕒 July 10 Peraton 10,000+ employees 🔒 Cybersecurity 🏛️ Government 🎖️ Defense Website LinkedIn All Job Openings Part Time On-Call Trainer providing training support for the NCIS LInX Program. Offering training for members and managing online registration processes. 🇺🇸 United States – Remote 💵 $51k - $82k / year ⏱ Part Time 🟡 Mid-level 🟠 Senior ✨ On Call 🦅 H1B Visa Sponsor Wildlife Biologist – Field Focused 🕒 July 10 AECOM 10,000+ employees 🏗️ Construction Website LinkedIn All Job Openings Field Wildlife Biologist conducting assessments and compliance for California's broadband infrastructure projects. Leading surveys and environmental monitoring within AECOM’s Environmental Planning and Permitting practice. 🇺🇸 United States – Remote 💵 $33 - $40 / hour ⏱ Part Time 🟢 Junior 🟡 Mid-level ✨ On Call 🦅 H1B Visa Sponsor Wildlife Biologist – Field Focused 🕒 July 10 AECOM 10,000+ employees 🏗️ Construction Website LinkedIn All Job Openings Field Wildlife Biologist working on critical broadband infrastructure projects in California. Focusing on natural resource assessments and environmental compliance for biological and aquatic resources. 🇺🇸 United States – Remote 💵 $33 - $40 / hour ⏱ Part Time 🟢 Junior 🟡 Mid-level ✨ On Call 🦅 H1B Visa Sponsor Wildlife Biologist – On-Call 🕒 July 8 AECOM 10,000+ employees 🏗️ Construction Website LinkedIn All Job Openings Wildlife Biologist II supporting critical transportation projects in California's Central Coast. Analyzing biological resources and ensuring compliance during construction. 🇺🇸 United States – Remote 💵 $32 - $40 / hour ⏱ Part Time 🟢 Junior 🟡 Mid-level ✨ On Call 🦅 H1B Visa Sponsor Wildlife Biologist – On-Call 🕒 July 8 AECOM 10,000+ employees 🏗️ Construction Website LinkedIn All Job Openings Wildlife Biologist II aiding in California's transportation projects, focusing on biological impacts and compliance monitoring. Join AECOM's team to improve communities and deliver sustainable solutions. 🇺🇸 United States – Remote 💵 $32 - $40 / hour ⏱ Part Time 🟢 Junior 🟡 Mid-level ✨ On Call 🦅 H1B Visa Sponsor 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs