Crisis Call Specialist

Crisis Connections

988 Crisis Call Specialist providing empathetic crisis intervention via phone, chat, or text. Supporting individuals in mental health crises with assessments and resource connections.

Posted 7/7/2026part-timeRemote • Arizona, Ohio, Texas, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $27 per hourWebsite

About the role

Key responsibilities & impact

Provide empathetic, nonjudgmental crisis intervention via phone, or chat and text
Conduct suicide risk and behavioral health assessments and support de-escalation
Collaborate with on-shift clinicians to ensure safety when higher-level intervention is needed
Develop safety and action plans with individuals in crisis
Connect callers to appropriate community resources and crisis response partners
Accurately document interactions in the electronic health record
Follow established 988 Lifeline protocols and performance standards
Contribute to shared team goals for response times, availability, and quality care

Requirements

What you’ll need

High school diploma or GED plus four (4) years of full-time behavioral health experience, or a combination of education and experience (Bachelor’s degree + 1 year BH experience, Associate degree + 2 years BH experience)
Strong verbal and written communication skills
Ability to multitask across multiple software platforms in a fast-paced environment
Ability to remain focused and grounded during emotionally intense conversations
Agency Affiliated Counselor (AAC) credential required by the end of the probationary period. Applications must be submitted within 30 days of hire. Crisis Connections will reimburse the cost of obtaining the credential.

Benefits

Comp & perks

Paid training and onboarding
Full Benefits

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Crisis InterventionBehavioral Health AssessmentSafety PlanningDocumentation in Electronic Health RecordCrisis Response Coordination

Soft Skills

EmpathyMultitaskingFocus Under PressureCollaborationCommunication

Certifications

Agency Affiliated Counselor (AAC) Credential