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Information and Referral Specialist
Crisis ConnectionsInformation & Referral Specialist connected to Crisis Connections, assisting community members via phone, chat, and email. Helping individuals navigate essential services and resources during critical moments.
About the role
Key responsibilities & impact- Respond to community members via phone, chat, email, and text on the Washington 211 line
- Assess needs, provide tailored referrals, and connect people to vital resources like housing, food, healthcare, and financial assistance
- Document interactions accurately and maintain detailed records
- Navigate a comprehensive resource database while delivering compassionate, high-quality service
- Contribute to a collaborative, mission-driven contact center environment
Requirements
What you’ll need- Strong communication skills with a patient, non-judgmental approach
- Ability to multitask and stay organized in a fast-paced environment
- Comfort using databases and technology to support live interactions
- Reliable, detail-oriented, and team-focused
- Contact center or customer service experience
- Associate’s degree or related experience a plus
Benefits
Comp & perks- Fully covered medical, dental, and vision coverage
- Generous paid time off
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Patient ApproachNon-Judgmental AttitudeOrganizational SkillsTeam-Focused
Certifications
Associate's Degree