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Information and Referral Specialist
Crisis ConnectionsInformation & Referral Specialist connected to Crisis Connections, assisting community members via phone, chat, and email. Helping individuals navigate essential services and resources during critical moments.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills and the ability to provide tailored referrals while maintaining accurate documentation in a fast-paced contact center environment. Proficient in navigating resource databases and delivering compassionate service to community members.
Highest-signal resume keywords
Strong Communication SkillsContact Center ExperienceDatabase NavigationMultitasking AbilityDetail-Oriented
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Patient ApproachNon-Judgmental AttitudeOrganizational SkillsTeam-Focused
Certifications & Qualifications
Associate's Degree
Industry Keywords
Community ResourcesHousing AssistanceFood AssistanceHealthcare ReferralsFinancial Assistance
About the role
Key responsibilities & impact- Respond to community members via phone, chat, email, and text on the Washington 211 line
- Assess needs, provide tailored referrals, and connect people to vital resources like housing, food, healthcare, and financial assistance
- Document interactions accurately and maintain detailed records
- Navigate a comprehensive resource database while delivering compassionate, high-quality service
- Contribute to a collaborative, mission-driven contact center environment
Requirements
What you’ll need- Strong communication skills with a patient, non-judgmental approach
- Ability to multitask and stay organized in a fast-paced environment
- Comfort using databases and technology to support live interactions
- Reliable, detail-oriented, and team-focused
- Contact center or customer service experience
- Associate’s degree or related experience a plus
Benefits
Comp & perks- Fully covered medical, dental, and vision coverage
- Generous paid time off