IT Systems Manager
Crete Professionals Alliance
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $130,000 - $156,000 per year
Job Level
Mid-LevelSenior
Tech Stack
AzureCloudFirewalls
About the role
- Provide support to firm operations including service desk, endpoint management, patching, monitoring, and incident response.
- Ensure stable support for tax, audit, workflow, and document applications commonly used by CPA firms.
- Establish ITIL-aligned processes that enhance reliability, uptime, and partner-firm satisfaction.
- Ensure system uptime, performance, and reliability by proactively monitoring and resolving issues before they impact operations.
- Assist firms with life cycling technology assets and implementing industry leading solutions such as cloud-based platforms, LAN/WAN infrastructure, firewalls/VPN’s, and backup systems
- Lead the planning, due diligence, and execution of IT integration playbooks, ensuring smooth technology alignment and rapid adoption of corporate standards.
- Assess acquired firm infrastructure, identity, and application landscapes to design structured and relevant technology roadmaps.
- Coordinate cross-functional projects, timelines, communications, budgets, resource allocations, and change management.
- Lead the configuration, optimization, and governance of Microsoft 365, Active Directory, Azure AD, Intune/Endpoint Manager, and related enterprise services.
- Assist firms with maintenance, configuration, and support of on-premises, hybrid, and cloud-based systems including servers, virtualization platforms, storage, identity management, and endpoint management tools.
- Ensure a modern, seamless end-user experience across all partner firms through standardization, automation, and proactive monitoring.
- Oversee identity and access management using Microsoft Entra ID, including Conditional Access, MFA, SSO integrations, identity governance, and privileged identity management.
- Maintain secure, scalable identity architecture that supports cross-firm collaboration and onboarding of acquired or partner entities.
- Manage and optimize Azure services including compute, storage, networking, virtual desktops, security services, and hybrid-cloud integrations.
- Design and maintain scalable infrastructure architectures aligned with best practices in availability, performance, and cost management.
- Oversee Azure governance, resource organization, policies, and automation frameworks for consistent standards across partner firms.
- Support the implementation and management of modern security platforms including Microsoft Defender XDR, Intune, and other security-related tools.
- Manage and mentor IT staff, promoting a culture of excellence, innovation, and continuous improvement.
- Ensure all systems adhere to firm, client, and industry regulatory requirements relevant to CPA and professional services.
- Contribute to the development of technology standards, cloud strategy, and long-term infrastructure roadmaps.
- Work closely with partner firms and business leaders to align technology with organizational goals and operational needs.
Requirements
- Bachelor’s degree in IT, Computer Science, or equivalent experience.
- 5–8+ years managing enterprise IT environments with strong focus on Microsoft 365, Entra ID, and Azure.
- Demonstrated experience in building and maintaining reliable, scalable cloud systems.
- Experience supporting CPA/professional services applications and operations.
- Proven success leading M&A technology integration projects for high-growth platform companies.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
endpoint managementpatchingincident responseITIL processescloud-based platformsLAN/WAN infrastructurefirewallsMicrosoft 365Azureidentity management
Soft skills
leadershipproject managementcommunicationcross-functional coordinationmentoringproblem-solvinginnovationcontinuous improvementcollaborationchange management
Certifications
Bachelor’s degree in ITBachelor’s degree in Computer Science