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IT Support Analyst – IT Assets
Cresol CooperativaIT Support Analyst responsible for managing technology incidents and providing support at Cresol. The role includes both hybrid work and in-person visits as needed.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in end-user support, IT hardware maintenance, and software installation, while ensuring compliance with configuration policies and standards. Strong organizational skills and the ability to prioritize tasks effectively are essential for managing incidents and providing user support.
Highest-signal resume keywords
End-User SupportIT Hardware MaintenanceSoftware InstallationNetworking KnowledgeCCTV Systems Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
End-User SupportIT Hardware MaintenanceSoftware InstallationNetworking KnowledgeStructured Cabling Knowledge
Soft Skills
Strong Organizational SkillsAbility to Prioritize Tasks
Tools & Technologies
Ticketing SystemMonitoring Systems
Certifications & Qualifications
Valid Driver's License Category A/B
Industry Keywords
InfrastructureNetworksAsset MonitoringCCTV Systems
About the role
Key responsibilities & impact- Manage and respond to incidents submitted through the ticketing system by Cresol employees related to infrastructure, networks, asset monitoring, and other technology assets
- Provide user support for hardware and software
- Hybrid work: some days remote (home office) and some days on-site through visits to Cresol branches
- Must be available to travel and have a personal car.
Requirements
What you’ll need- Reside in Três Marias, MG or the surrounding region
- Availability to travel
- Valid driver's license category A/B
- Own a personal car
- Bachelor's degree in a technology-related field
- Experience providing end-user support
- Strong organizational skills and ability to prioritize tasks
- Ability to understand and comply with configuration policies and standards
- Experience installing software and performing IT hardware maintenance
- Knowledge of networking and structured cabling
- Knowledge of monitoring systems and CCTV systems.
Benefits
Comp & perks- Service Time Bonus
- Postgraduate Tuition Assistance
- Education Discounts
- Cresol Corporate University
- Birthday Day Off
- New Parent Bonus
- Baby Kit
- Marriage Assistance
- Christmas Allowance
- Health Insurance
- Dental Plan
- Fitness Incentive
- Workplace Exercise Program
- Blood Donation Incentive
- Cresol Acolhe (employee support program)
- Life Insurance
- Cresol Longevity program
- Private Pension Plan
- Meal and/or Food Allowance
- Daycare Assistance
- School Supplies Assistance
- Transportation Allowance
- Flexible Vacation
- Pet Leave
- Extended Maternity Leave
- Extended Paternity Leave
- Special Support Assistance
- Excused Absence
- Bereavement Assistance
- Funeral Assistance
- Bereavement Leave
- Uniform