Creditplus Bank AG

Process Manager – Service Center

Creditplus Bank AG

full-time

Posted on:

Location Type: Hybrid

Location: Stuttgart • 🇩🇪 Germany

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Job Level

Mid-LevelSenior

About the role

  • Strategic development and operational implementation of the AI strategy (AI bots & applications) in the Service Center
  • Development of a target vision and architecture
  • Establishment of governance, implementation of reports & KPIs, and independent coordination with internal and external stakeholders
  • Responsibility for, management and further development of bots, especially chatbots and voicebots
  • Taking on project management tasks in the context of introducing new products or providers in coordination with internal departments such as Data Protection, Compliance, IT and Legal
  • Management of product and service providers including cost and contract management
  • Coordinating special tasks for the Operations area

Requirements

  • Completed degree in Business Administration, (Business) Informatics or a comparable field
  • Several years of professional experience in a comparable role in the financial sector or in management consulting with a focus on banking
  • Experience with AI, bots, managing external service providers and project work
  • Strong analytical and conceptual skills as well as a structured and independent way of working
  • Good MS Office skills, particularly Excel, PowerPoint and Visio
  • Very good German and English skills
Benefits
  • 30 days of vacation and, additionally, two company holidays on December 24 and 31
  • Vacation and Christmas bonuses
  • Annual bonus
  • Capital-forming benefits (employer savings contributions)
  • Company pension scheme
  • Opportunity to purchase company shares at special rates
  • Flexible working hours with an attractive flexitime model
  • Up to 60% remote work
  • Diverse training and development opportunities
  • Support for physical and mental health with various health programs, such as health screenings and health days
  • Free gym access on our company premises
  • Numerous CSR projects for better social engagement
  • Assistance arranging childcare services in cooperation with pme Familienservice
  • Employee events

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
AIchatbotsvoicebotsproject managementdata protectioncompliancecontract managementKPI developmentgovernanceanalytical skills
Soft skills
strategic developmentindependent coordinationstructured workingconceptual skillsstakeholder management