Fintech Operations Intern

Credibur

Intern assisting in Fintech Operations at Credibur, a Berlin-based startup in non-bank lending. Handling payment allocations and customer support in a hybrid setting.

Posted 7/5/2026internshipBerlin • 🇩🇪 GermanyEntry LevelWebsite

About the role

Key responsibilities & impact

Assign payments to outstanding receivables; review system suggestions; investigate unassigned transactions and allocate them manually
Professionally and empathetically handle incoming tickets, live chat and inbound phone calls
Escalate cases that cannot be resolved according to defined procedures
Proactively report recurring issues — your input will feed directly into the development of our processes
Document your work carefully

Requirements

What you’ll need

Initial experience in customer service, back-office operations, or a related field — role-specific training will be provided by us
Enrolled at a German university
Fluent German (C1+) and English
High level of accuracy; enjoyment of structured, recurring tasks
Empathetic and calm communication style
Comfortable using web-based tools and dashboards
Self-organized and able to work independently
Based in Berlin (on-site presence required during onboarding; hybrid thereafter)
Available for a quick start

Benefits

Comp & perks

Genuine insight into private credit and institutional lending, one of the fastest-growing segments in finance (€430bn market volume in Europe)
Work directly with an experienced founding team: Nicolas previously co-founded Banxware and served as Chief Risk Officer at Ratepay. Learn from someone who knows the lending industry inside out
Close to customers: you will work with real people and learn to handle sensitive situations professionally
Hybrid work model after onboarding

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Empathetic CommunicationCalm Communication StyleAttention to Detail