Claims Team Manager – Construction Defect

CRC Insurance Services

Claims Team Manager overseeing construction defect claims for CRC Group, a specialty wholesale insurance leader. Supervising adjusters, approving coverage analysis, managing compliance, and improving claims resolution.

Posted 8/13/2026full-timeRemote • Alabama, Florida, Ohio, South Carolina, Utah • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in claims management, including supervising teams, ensuring compliance with regulations, and driving process improvements. Proficient in data analysis and reporting to enhance claims handling and customer satisfaction.

Highest-signal resume keywords

Claims Handling ExperienceLeadership And People ManagementRegulatory Compliance KnowledgeData Analysis And ReportingConflict Resolution And Decision-Making

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims InvestigationCoverage AnalysisProcess ImprovementWorkflow ManagementClaims Resolution

Soft Skills

Communication ProficiencyNegotiation SkillsCoaching And MentorshipCustomer Service Orientation

Certifications & Qualifications

CPCUAICState Adjuster License

Industry Keywords

InsuranceClaims ManagementConstruction Defect ClaimsPerformance EvaluationsService-Level Agreements

About the role

Key responsibilities & impact

Supervise and lead a team of claims adjusters and specialists, ensuring performance objectives and quality standards are met
Review and approve coverage analysis on claims within delegated authority and escalate as necessary
Provide technical guidance, coaching, and mentorship to team members
Monitor workflow, allocate resources, and resolve escalated issues to maintain service-level agreements
Ensure compliance with applicable laws, industry regulations, and internal policies for all claims activities
Collaborate with internal stakeholders to identify process improvements and implement best practices for claims handling
Analyze claims data to identify trends, manage risk exposure, and recommend strategic initiatives
Conduct performance evaluations and contribute to workforce planning, including hiring, training, and succession management
Manage Construction Defect claims and drive efficient claims resolution to achieve business objectives and customer satisfaction

Requirements

What you’ll need

Bachelor’s degree in insurance, business administration, or a related field, or equivalent work experience
5 or more years of claims handling experience, including at least 2 years in a supervisory or team lead role
Proven track record managing complex and high-severity claims across multiple lines of business
State adjuster license where required or ability to obtain within specified timeframe
Professional insurance certification such as CPCU or AIC preferred
Claims investigation and analysis
Regulatory compliance knowledge
Leadership and people management
Conflict resolution and decision-making
Communication and negotiation proficiency
Data analysis and reporting
Process improvement and workflow management
Customer service orientation
English language fluency required

Benefits

Comp & perks

Medical, dental, vision, life, disability, and AD&D insurance
Tax-advantaged savings accounts
401(k) plan with company match
Company holidays
Vacation and sick days
New parent leave
Restricted stock units for eligible positions
Deferred compensation plan for eligible positions
Learning and leadership development programs
Competitive compensation
Retirement plans
Support for physical, emotional, financial, social, and professional well-being