Complex Claims Manager – Construction Defect

CRC Insurance Services

Complex Claims Manager resolving high-severity construction defect claims for CRC Group, a specialty wholesale insurer. Analyzing coverage, negotiating settlements, and guiding claims staff.

Posted 8/13/2026full-timeRemote • Alabama, Florida, Ohio, Texas, Utah • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex Construction Defect claims, including coverage analysis, liability assessment, and settlement negotiation. Proficient in claims management systems and possesses strong analytical, negotiation, and communication skills to effectively engage with stakeholders.

Highest-signal resume keywords

Construction Defect Claims ManagementSettlement NegotiationClaims Management SystemsAdjuster LicenseInsurance Policies Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Coverage AnalysisLiability AssessmentClaims ProcessesLitigation ManagementRisk Exposure Evaluation

Soft Skills

Analytical SkillsProblem-Solving SkillsEffective Negotiation SkillsWritten Communication SkillsVerbal Communication Skills

Certifications & Qualifications

CPCUAIC

Industry Keywords

Construction Defect ClaimsRegulatory RequirementsOrganizational StandardsStakeholder EngagementHigh-Exposure Claims

About the role

Key responsibilities & impact

Investigate, assess, and resolve complex or high-exposure Construction Defect claims within authority limits
Conduct comprehensive coverage analysis and determine liability exposure
Negotiate settlements within authority limits and organizational objectives
Provide guidance, mentoring, and technical expertise to less experienced claims staff
Collaborate with legal counsel, brokers, and insured clients to ensure proper claim resolution
Ensure adherence to organizational standards, regulatory requirements, and industry best practices
Prepare and present reports on claim status, trends, and risk exposure to management

Requirements

What you’ll need

Bachelor’s degree in business, finance, insurance, or related field
Minimum of 5+ years of experience handling complex Construction Defect claims
Prior experience managing complex or high-severity claims preferred
Experience with litigation management and settlement negotiation
Adjuster license as required by jurisdiction
Industry certifications such as CPCU or AIC preferred but not mandatory
Advanced knowledge of insurance policies, coverages, and claims processes
Proficiency in claims management systems and related technology tools
Strong analytical and problem-solving skills for evaluating complex claim scenarios
Effective negotiation skills with demonstrated ability to influence outcomes
Excellent written and verbal communication skills for diverse stakeholder engagement
Ability to manage multiple priorities and meet strict deadlines under pressure

Benefits

Comp & perks

Medical, dental, vision, life, disability, and AD&D insurance
Tax-advantaged savings accounts
401(k) plan with company match
Paid company holidays
Vacation and sick days
New parent leave
Other paid time off programs
Restricted stock units for eligible positions
Deferred compensation plan for eligible positions
Learning and leadership development programs
Competitive compensation
Health benefits
Retirement plans