Digital Support Specialist

CRC Insurance Services

Digital Support Specialist aiding internal and external users in adopting BenefitMall Technology. Focus on customer service support through various channels including chat, email, and phone.

Posted 5/8/2026full-timeDallas • Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Enables sales growth through exceptional support helping internal and external users adopt and use BenefitMall Technology
Provides positive customer service to clients with a focus on self-service
Services a product support platform, that includes but is not limited to chat, email, phone-based support, and online meeting & collaboration to guide internal and external users through any questions or issues that occur during the use of BenefitMall technology
Be comfortable with product, systems and technology in a continuously changing environment
Identifies product and technology trends to management; works with IT and Marketing to further identify gaps or consumer trends
Identifies and engages on opportunities to build relationships with team members and internal employees around product support and self-service
Works within the guidelines of the processes, procedures, and Service Level Agreements
Ability to adapt support based on the customer's changing needs during support interaction
Expert understanding of all customer facing products and the interaction to the corresponding departments within BenefitMall
Ability to be an effective team member within a queue environment and spend multiple hours on the phone.

Requirements

What you’ll need

HS Diploma or GED equivalent
2 or more years of professional experience
Prefer at least one (1) year experience in insurance, medical, or employee benefits
Strong attention to detail
Good organizational and follow up skills
Type a minimum of thirty (30) words per minute with high level of accuracy
Communicate effectively with internal and external customers, both verbally and in writing
Read, comprehend, and interpret job-related documents
Manage multiple tasks simultaneously, and quickly adapt to changes in work assignments
Experience with Microsoft office products including Word, Excel and Outlook as well as web browsers
Strong written and verbal communication skills
Ability to work with others on projects.

Benefits

Comp & perks

medical, dental, vision, life, disability, and AD&D insurance
tax-advantaged savings accounts
401(k) plan with company match
generous paid time off programs
company holidays
vacation and sick days
new parent leave
growth opportunities
learning and leadership development programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceproduct supportself-service supportattention to detailtyping speedmultitaskingcommunication skillsreading comprehension

Soft Skills

organizational skillsfollow-up skillsadaptabilityteam collaborationrelationship building

Certifications

HS DiplomaGED equivalent