Customer Support

• Provides quality information and accurate solutions for a defined scope of customer issues via telephone and email correspondence.
• Maintains 100% of available phone time and/or electronic service goals every day, in accordance with current standards and as directed by management.
• Determines when customer issues need to be escalated and uses appropriate channels to timely resolution.
• Provides quality customer service for issues regarding benefit administration group changes, employee enrollment changes, ID card status, and effective date inquires.
• Provides information to brokers or agents on ID, password and address change requests.
• Keeps up to date on all Company’s policies and promotional offerings.
• Actively participates in regular team meetings, providing input to contribute to the team’s overall success in achieving customer satisfaction.

Customer Service Representative, Employee Benefits

B2B Customer Care Associate

Director, Customer Support

Field Customer Care Specialist

Field Customer Care Specialist