Advanced Customer Care Associate

Crate and Barrel

Advanced Customer Care Associate resolving escalated phone, chat, and email inquiries for Crate & Barrel’s home furnishings business. Providing solutions, coaching associates, and strengthening customer relationships.

Posted 8/13/2026full-timeRemote • Illinois, Missouri, Nevada, New Hampshire, New York • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong problem-solving abilities and effective communication skills to deliver exceptional customer service across various channels. Maintains expertise in products and services while building long-term customer relationships through ownership and resolution of complex issues.

Highest-signal resume keywords

Customer Service ExperienceProblem-Solving SkillsExcellent English CommunicationAdvanced Knowledge in Phone, Email, and ChatAbility to Multitask

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryTyping SkillsMath SkillsCustomer De-EscalationProduct KnowledgeUpselling TechniquesTime ManagementNavigating Multiple Systems

Soft Skills

Interpersonal SkillsOrganizational SkillsEmpathyCollaborationCoaching

Tools & Technologies

Google PlatformEmailInternet Browsers

Industry Keywords

Customer Care GuidelinesRetailHospitalityContact Center

About the role

Key responsibilities & impact

Deliver exceptional customer service across phone, chat, email, and other channels
Troubleshoot and manage escalated customer issues with urgency, empathy, and sound judgment
Build long-term customer relationships through ownership of complex follow-up and resolution
Maintain expertise in products and services
Suggest alternative product solutions and upsell based on customer needs
Respond to domestic and international customer questions, requests, and concerns
Work in specialty groups when assigned
Provide advanced solutions and/or compensation according to department guidelines
Own customer needs from start to finish
Collaborate with business partners to facilitate solutions and provide timely feedback
Develop effective relationships with internal and external customers
Support colleagues and provide on-demand coaching to Customer Care associates
Adhere to Customer Care Guidelines
Perform other assigned duties

Requirements

What you’ll need

Strong problem-solving skills, including customer de-escalation
Excellent English reading and written language skills
Good math skills
Excellent organizational skills and ability to multitask
Ability to navigate multiple systems in a fast-paced environment
Excellent telephone presence and interpersonal skills
Ability to communicate effectively with diverse groups of people
Excellent data entry, typing, and computer skills
Ability to work independently, manage time in a scheduled work environment, and support the team and customer
Thorough working knowledge of email, internet browsers, and Google platform
Selling focus, including offering the Crate and Barrel Credit Card, alternative items, and upsells
High School Diploma or GED is preferred, not required
1+ years of customer service experience in retail, hospitality, or contact center
Advanced knowledge in phone, email, and/or chat required
Authorization to work in the US

Benefits

Comp & perks

Medical/Dental/Vision
Life insurance and Disability
Retirement and 401(k) match
Paid time off, wellness time and volunteer time
Merchandise discount and EAP resources
Tuition Reimbursement
Merchandise discount
Many benefits begin on day one and extend to eligible dependents