Customer Operations Associate

Customer Operations Associate ensuring Coverdash clients have a seamless insurance experience. Managing client data and collaborating with U.S.

Posted 7/9/2026full-timeBelgrade • 🇷🇸 SerbiaJuniorMid-LevelWebsite

Key responsibilities & impact

Maintain accurate client, policy, and billing records within Coverdash's Admin (AMS) system
Manage and resolve client-related requests through Coverdash's ticketing system
Process and issue Certificates of Insurance (COIs) efficiently and accurately
Support policy lifecycle activities including applications, endorsements, renewals, and cancellations
Coordinate with insurance carriers to retrieve documents, process changes, and complete endorsement quoting
Ensure daily carrier downloads are completed and all records are kept current
Support billing operations by handling notices, payment follow-ups, and resolving carrier payment issues
Collaborate closely with U.S.-based Service and Sales team members to support client needs
Use Coverdash's platform to support client policy access, payments, and modifications

What you’ll need

1–3 years of experience in operations, customer support, or administrative roles
Strong attention to detail with a high level of data accuracy
Excellent English communication skills (written and spoken)
Comfortable working across multiple systems, tools, and online platforms
Highly organized with the ability to manage multiple tasks and priorities
Proactive, reliable, and accountable for your work
Comfortable working independently and collaborating with international colleagues across time zones
Experience with U.S. commercial insurance products or carrier portals (Nice to Have)
Familiarity with AMS, ticketing systems, or billing platforms (e.g., Ascend) (Nice to Have)
Previous experience supporting U.S.-based teams or clients (Nice to Have)

Comp & perks

Be part of a fast-growing insurtech company transforming commercial insurance
Gain hands-on exposure to U.S. insurance operations and modern insurance technology
Work with a collaborative, global team that values ownership, transparency, and growth
Build a strong foundation for long-term career growth within operations or insurance roles

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Policy Lifecycle ManagementCertificate of Insurance ProcessingBilling Operations SupportDocument CoordinationData Entry

Soft Skills

Attention to DetailOrganizational SkillsProactive AttitudeReliabilityCommunication Skills