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About the role
Key responsibilities & impact- - Own and grow a book of Commercial accounts end-to-end
- - Monitor account health and usage metrics, taking proactive action
- - Identify churn risks early and implement mitigation plans
- - Conduct training and adoption sessions
- - Partner with Sales, Implementation, and Product to solve customer problems
- - Maintain accurate documentation, notes, and account visibility
- - Identify and drive opportunities for upsell or expansion
- - Accountable for renewal outcomes by maximizing customer value realization, engagement, and long term growth
- - Serve as a trusted advisor for your Commercial clients
Requirements
What you’ll need- - 3+ years in a customer-facing role at a technology company
- - Experience owning your own book of business, ideally in Commercial or startup environments
- - Track record of solving problems independently and driving results
- - Strong communication skills-clear, confident, and persuasive
- - Highly organized with strong attention to detail
- - Comfortable working with ambiguity and defining your own processes
- - Self-starter who thrives in a fast-moving, scrappy environment
- - Experience with tools like Zendesk, Jira, or analytics platforms
- - Previous experience in SaaS
- - Knowledge and work history within the manufacturing or industrial markets
- - Given the industries we serve, this position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R. § 120.15 is required. “US Person” includes a US Citizen, lawful permanent resident, refugee, or asylee.
Benefits
Comp & perks- Why Covalent?At Covalent, you’ll join a company solving meaningful operational problems for manufacturers that build critical products: from aircraft engines to defense systems.
- You’ll have real ownership, direct customer impact, and the opportunity to help shape how Customer Success scales in a growing company. This is a chance to work with a strong team, serve respected industrial brands, and build your career inside a category-defining software platform with significant growth ahead.
- **Perks:**
- - Becoming an early contributor to a growing customer organization in a high-growth startup
- - Working with company leadership and a highly collaborative cross-functional team
- - Opportunities for professional development and career growth
- - Competitive base salary & benefits
- - Fully remote work environment
- - Home office stipend and Learning & Development program
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer-facing experienceproblem-solvingaccount managementupsellingrenewal managementmetrics monitoringtrainingadoption sessionsdocumentationanalytics
Soft Skills
strong communicationorganizational skillsattention to detailself-starteradaptabilityindependencepersuasivenesstrustworthinessproactiveengagement
Certifications
US Person compliance