Director, Audit Operations – Content Enablement CCV

Cotiviti

Director leading healthcare audit delivery, growth, compliance, and teams at Cotiviti. Overseeing Content Enablement products, client relationships, staffing, metrics, and operational improvement.

Posted 8/20/2026full-timeRemote • 🇺🇸 United StatesLead💰 $142,000 - $173,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in healthcare auditing and claims management, with a strong focus on client relationship management and operational efficiency. Proven ability to lead teams, manage metrics, and ensure compliance with industry standards, particularly HIPAA regulations.

Highest-signal resume keywords

Healthcare Auditing ExperienceClient-Facing ExperiencePeople Management ExperienceBudgeting And ForecastingMetrics Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Healthcare AuditingClaims ManagementMetrics DevelopmentBudgetingForecasting

Soft Skills

Excellent Communication SkillsLeadership SkillsRelationship BuildingProblem SolvingConflict Resolution

Tools & Technologies

Microsoft ExcelMicrosoft AccessClaim Databases

Industry Keywords

HIPAA ComplianceProtected Health InformationAudit ServicesAccount ManagementRFP Processes

About the role

Key responsibilities & impact

Provide leadership and management for one or more accounts or significant audit projects
Focus on growth, operationalization of new products and solutions, and oversight of product management for Content Enablement
Direct successful delivery of audit services by managing assigned teams and ensuring client needs and expectations are met
Develop and implement key metrics to drive quality, productivity and consistent customer experience
Review audit progress against metrics and direct activities to achieve business goals and customer expectations
Coordinate with Business Optimization and other support functions
Improve efficiency and productivity while reducing operational costs and maintaining compliance
Support continuous development of innovative audit solutions and optimize audit processes
Manage customer problems and conflicts, communicate directly with customers, and serve as the top escalation point
Identify account growth opportunities and collaborate with SAM on existing and potential clients
Ensure compliance with HIPAA regulations regarding Protected Health Information (PHI)
Partner with clients and sales teams on renewals and RFP processes
Analyze customer needs and service requirements, recommend pricing structures and contract requirements, and contribute to RFP responses
Facilitate contract terminations or scope changes and negotiate account transition procedures and prices
Plan audit staffing, workloads and staff assignments
Lead selection, supervision, evaluation and development of staff
Set objectives and conduct performance reviews
Work with Human Resources on performance management, progression and compensation actions
Resolve employee concerns consistent with Human Resources policies
Support training, career progression, knowledge sharing, best practices, benchmarking, whitepapers and IT tool enhancements
Ensure staff training on policies, procedures and best practices
Proactively plan for succession and growth to prevent productivity and customer-service gaps

Requirements

What you’ll need

Bachelor’s Degree preferred
5 years healthcare auditing, claims or healthcare billing experience required
Prior experience with direct client contact (account management, audit, sales, etc.) required
Computer proficiency in Microsoft Excel, Access and claim databases
Excellent verbal and written communication skills
5 years people management experience, preferably managing large teams, required
Strong ability to manage and create action from metrics
Budgeting/forecasting experience
Demonstrated leadership and relationship building skills across functions and business lines
Client-facing experience (account management, audit, sales)
Ability to manage multiple projects in a timely manner while working in a fast-paced environment
Working knowledge of applicable industry-based standards
Training, education and required certifications must be maintained as required

Benefits

Comp & perks

Discretionary bonus consideration
Medical insurance
Dental insurance
Vision insurance
Disability insurance
Life insurance coverage
401(k) savings plans
Paid family leave
9 paid holidays per year
17–27 days of Paid Time Off (PTO) per year, depending on specific level and length of service