Client Services Manager

Cotiviti

Client Services Manager coordinating Cotiviti’s healthcare payment accuracy products and client operations. Managing policy implementations, performance analysis, projects, training, and client relationships remotely across the US.

Posted 8/17/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $82,000 - $111,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management and project execution within the healthcare sector, with a strong focus on operational implementation and compliance with CMS guidelines. Proficient in developing training programs and facilitating cross-functional collaboration to achieve strategic objectives.

Highest-signal resume keywords

Client Relationship ManagementHealthcare ExperienceProject ManagementCMS Guidelines KnowledgeMicrosoft Office Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementClient Relationship ManagementHealthcare Operations KnowledgeClaims Lifecycle UnderstandingRoot Cause AnalysisData AnalysisTraining Program DevelopmentPolicy ImplementationDocumentation ManagementPerformance Monitoring

Soft Skills

Excellent Communication SkillsInterpersonal SkillsPresentation SkillsAnalytical Problem-SolvingOrganizational Skills

Tools & Technologies

Microsoft Office SuiteCustomer Service Tool

Certifications & Qualifications

CPCCPC-ACCACCSCCS-PRHITRHIA

Industry Keywords

CMS GuidelinesRegulatory ComplianceMedical Payment PolicyHealthcare ConsultingCross-Functional Teams

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

Coordinate the cross-functional client team for Prospective Payment PPM and CV products
Serve as the primary client contact and trusted advisor
Build and sustain client relationships and identify client needs and opportunities
Collaborate with the Go-To-Market team on client strategic plans and lead tactical execution
Promote policy adoption and acceleration through organization, communication, and project management
Manage operational implementation and execution of client payment policy decisions across client departments
Coordinate and facilitate joint client and internal meetings, including agendas, materials, minutes, action items, and logistics
Maintain accurate client documentation in Cotiviti’s library
Manage internal and external client initiatives and joint projects to ensure objectives are met
Monitor program performance, analyze monthly reports, and provide trend observations
Perform root cause analysis and develop and execute action plans for interface issues and unintended operational results
Provide client testing support for operational and policy initiatives
Maintain escalation plans and monitor file processing statistics
Coordinate production reporting and identify trends and data anomalies
Administer customer service tool user accounts, access, and usage
Develop and deliver client training programs
Manage client inquiries and coordinate timely resolution
Participate as an operational subject matter expert in department and corporate projects
Travel up to 20%
Complete special projects and other assigned duties

Requirements

What you’ll need

Bachelor’s Degree or higher preferred, or equivalent experience required
Knowledge of CMS guidelines, regulatory compliance guidelines and mandates, and medical payment policy
Professional coder certification such as CPC, CPC-A, CCA, CCS, CCS-P, RHIT, or RHIA is a plus, not required
4+ years of related healthcare experience with strong knowledge of health plan operations and the claims lifecycle
4+ years of client relationship management or consulting experience in a healthcare setting
4+ years of project or team management experience, including meeting facilitation and deliverable follow-through
Highly proficient in Microsoft Office Suite, including Excel, Word, and PowerPoint
Excellent written and verbal communication and interpersonal skills
Strong presentation skills
Prior experience delivering training classes is a plus
Demonstrated success developing trust-based professional relationships with clients at multiple roles and levels
Ability to work independently and within a collaborative team or matrix structure
Ability to organize, plan, prioritize, meet deadlines, and produce high-quality, error-free deliverables
Effective analytical and problem-solving skills and financial acumen
Ability to properly handle confidential information
Ability to work with on-site and remote cross-functional product teams and customers
Must be located in the continental United States
Flexibility and willingness to participate in international work processes and conference calls across global time zones
After-hours and/or weekend work may be required for major deliverables or deadlines
Must provide a dedicated, secure work area
Must provide high-speed internet access/connectivity and office setup and maintenance
Must be able to perform duties with or without reasonable accommodation

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Disability insurance
Life insurance coverage
401(k) savings plans
Paid family leave
9 paid holidays per year
17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service
Remote work
Flexible participation in global time-zone work processes
Dedicated secure work area and high-speed internet/office setup provided by the candidate