Senior Manager, Audit Operations – CCV Training

Cotiviti

Senior Manager developing audit training at Cotiviti, a healthcare payment-accuracy company. Building AI-supported curricula, remediation programs, and workforce capability across quality audit operations.

Posted 8/14/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $122,000 - $147,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and executing comprehensive audit training programs, utilizing generative AI tools for personalized learning and effective knowledge retention. Proficient in instructional design, quality audit methodologies, and performance improvement strategies, with strong communication and leadership skills.

Highest-signal resume keywords

Generative AI ApplicationsInstructional Design SkillsAudit Training Program DevelopmentAdvanced Excel KnowledgeQuality Audit Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Audit GuidelinesSampling MethodologyQuality StandardsRoot Cause AnalysisTraining Curriculum DevelopmentTraining Effectiveness MetricsRemediation PlansTrend MonitoringNeeds AssessmentHIPAA Compliance

Soft Skills

Analytical AbilityProblem-SolvingOrganizational SkillsCommunication SkillsMentoring

Tools & Technologies

Learning Management SystemsGenerative AI ToolsMicrosoft ExcelJob AidsProject Management Tools

Industry Keywords

Quality AuditMedical Reimbursement PoliciesAudit Review MethodologiesTraining RemediationAI Validation

About the role

Key responsibilities & impact

Own and mature the audit training curriculum, including onboarding, ongoing certification, and advanced training paths for auditors.
Design, deliver, and evaluate training on audit guidelines, sampling methodology, and quality standards.
Develop and maintain training for AI-supported audit workflows, including validation of AI-generated findings, accuracy drift, exceptions, and human-in-the-loop controls.
Translate quality findings and root cause analysis into targeted training interventions.
Build and execute remediation plans for skill and knowledge gaps with measurable success criteria and follow-up assessments.
Support updated audit guidelines and AI workflow changes through rollout training, job aids, and post-implementation reinforcement.
Use generative AI tools to personalize training, accelerate onboarding, and improve knowledge retention.
Establish training effectiveness metrics and report outcomes to audit operations leadership.
Communicate training performance, skill gaps, and remediation progress to senior leadership.
Maintain relationships across audit operations, quality assurance, and the broader audit enterprise.
Monitor trainer and facilitator coverage and redistribute work to meet targets.
Hire, develop, coach, lead, and retain training talent.
Operationalize training programs with CCV Operations, Quality Audit, content, and Client Service teams.
Maintain training curricula in learning management tools and provide program oversight.
Manage project scope, schedules, resources, stakeholder expectations, and improvement documentation.

Requirements

What you’ll need

Bachelor's degree in a related field required
3+ years of technical leadership experience involving people and projects, with prior training, learning and development, or quality audit experience
AI-native experience using generative AI applications such as Claude, Microsoft Copilot, or similar tools
Understanding of AI validation, exception review, quality drift, and human-in-the-loop controls
Instructional design skills for creating clear, engaging, and measurable training curricula
Experience influencing behavior and driving adoption of process, quality, or performance improvements across audit teams
Ability to build training remediation plans with owners, milestones, measurable success criteria, and follow-through
Ability to communicate training outcomes, skill gaps, and program performance to leadership
Advanced Excel knowledge, including Pivot Tables, Macros, VLOOKUPs, queries, and advanced written formulas
Strong analytical and problem-solving ability
Organizational skills and attention to detail and accuracy
Ability and capacity to learn new concepts and software
Excellent written and verbal communication and presentation skills
Experience in a HIPAA-regulated environment
Comfortable speaking in front of groups, with clients, and working with physician executives
Ability to properly handle confidential information
Ability to work independently and in a team environment
Ability to handle multiple tasks, prioritize, and meet deadlines
Ability to mentor staff and enhance performance
Skills in root cause analysis, trend monitoring, and needs assessment
Experience with instructional design frameworks or quality methodologies is a plus
Experience developing or maintaining audit training programs, certification pathways, or learning management systems is a plus
Knowledge of medical reimbursement/payment policies, audit review methodologies, and medical terminology is a plus
Must be able to provide high-speed internet access/connectivity and office setup and maintenance
Must be able to provide a dedicated, secure work area
Must be able to perform duties with or without reasonable accommodation

Benefits

Comp & perks

Discretionary bonus consideration
Medical insurance
Dental insurance
Vision insurance
Disability insurance
Life insurance coverage
401(k) savings plans
Paid family leave
9 paid holidays per year
17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service
Remote work arrangement
High-speed internet access/connectivity and office setup and maintenance provided by the team member