Senior Operations Engineer

Cotiviti

Senior Operations Engineer managing Edifecs application operations and providing technical support to enterprise clients. Collaborating with development and infrastructure teams to resolve issues and improve performance.

Posted 7/29/2026full-timeRemote • 🇮🇳 IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing end-to-end operations for hosted applications, providing L2 and L3 technical support, and performing root cause analysis. Proficient in application and database performance analysis, automation of tasks, and maintaining deployment standards.

Highest-signal resume keywords

JavaJMSSQL ServerOracleApache Tomcat

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Root Cause AnalysisApplication Performance AnalysisDatabase Performance AnalysisCustom Monitoring Systems DevelopmentComplex Issue Resolution

Soft Skills

Excellent CommunicationInterpersonal SkillsStrong Decision-MakingFlexibilityProblem-Solving

Tools & Technologies

WindowsUnixIBM WAS

Certifications & Qualifications

B.TacMCA in Computer Science

Industry Keywords

End to End OperationsTechnical SupportDeployment StandardsAutomationCustomer Experience

Tech Stack

Tools & technologies

ApacheJavaOracleSQLUnix

About the role

Key responsibilities & impact

Manage end to end operations for Edifecs hosted or customer hosted application instances
Provide L2, L3 level technical support to enterprise clients
Perform root cause analysis of problems
Partner with Product Support Engineers and development teams
Analyse application and database performance
Develop, enhance and maintain custom monitoring systems
Create and maintain deployment standards
Continuously find opportunities to automate tasks
Proactive management of submission cycles
Collect all necessary problem details from customers
Successfully reproduce customer issues in a controlled environment
Follow standard operational procedures for case management
Deliver a consistent, responsive and satisfying customer experience
Continuously improve troubleshooting skills

Requirements

What you’ll need

B.Tac/MCA in Computer Science
Experience of Java, JMS
SQL Server/Oracle
Web/Application Servers like Apache Tomcat/IBM WAS
Experience with Windows and Unix platforms
Proficient in resolving complex issues
Excellent communication and interpersonal skills
Strong decision-making abilities
Flexibility and adaptability
Strong problem-solving and critical thinking skills

Benefits

Comp & perks

Professional development
Flexible work arrangements