Customer Program Manager

Cotiviti

Customer Program Manager driving long-term success for healthcare payer clients using Cotiviti products. Engaging in project planning, relationship management, and operational insight.

Posted 7/16/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $105,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer relationship management, operational knowledge of data processing, and technical proficiency in Claims Processing and Encounter Submissions. Proven ability to align software solutions with customer needs while ensuring compliance with revenue and audit regulations.

Highest-signal resume keywords

Customer Relationship ManagementClaims ProcessingEncounter SubmissionsRisk AdjustmentSaaS Distribution Models

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ProcessingEncounter SubmissionsRisk AdjustmentData ProcessingCustomer Journey MappingSuccess PlanningRevenue ForecastingMetric TrackingContract ManagementQuality Improvement

Soft Skills

Organizational SkillsCommunication SkillsInterpersonal Skills

Tools & Technologies

Microsoft OfficeFreshdeskSQLJira

Industry Keywords

HealthcareCustomer HealthNPSExecutive Business ReviewsOperational Knowledge

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Develop, implement, and complete tactical project plans related to customer issue resolution, quality improvement plans, and program enhancements
Act as the lead relationship manager for assigned accounts, coordinating proactive customer communication
Lead customers to success by understanding their business needs and proactively aligning Cotiviti's software and services with those needs
Partner with Account and Product Management on Customer Health, NPS, Executive Business Reviews (EBRs), Expansion, and Renewals
Forecast and track key metrics, including revenue numbers, member counts, and relevant risk adjustment metrics
Track and manage product-related issues that impact customer success
Utilize operational knowledge to recognize revenue and audit regulations for accurate and compliant business practices
Leverage technical expertise in Encounter submissions and risk adjustment areas to provide valuable insights and support to customers
Review and analyze support tickets to understand trends and advocate for addressing issues
Ensure all contracted deliverables are provided according to the contract, on time, and meet expectations

Requirements

What you’ll need

Bachelor's degree
Minimum of 5 years of relevant experience
Operational knowledge on processing data through various systems
Technical expertise in Claims processing, Encounter submissions, and risk adjustment areas
Solid organizational, communication and interpersonal skills
Fluent in Software as a Service (SaaS) distribution models
Experience in healthcare or related field
Familiarity with customer journey mapping and success planning
Strong working knowledge of Microsoft Office, Freshdesk, SQL, and Jira

Benefits

Comp & perks

Medical, dental, vision, disability, and life insurance coverage
401(k) savings plans
Paid family leave
9 paid holidays per year
17-27 days of Paid Time Off (PTO) per year depending on level and length of service