Support Analyst

Cotiviti

Support Analyst monitoring and resolving data platform-related issues. Liaison between technical and operational teams, providing support and analysis at Cotiviti.

Posted 6/29/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $25 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in troubleshooting application issues and coordinating with cross-functional teams to ensure timely resolution. Capable of documenting processes and improving production support while effectively communicating with stakeholders.

Highest-signal resume keywords

SQLOraclePL/SQLJava EE.NET Frameworks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Application ArchitectureEnterprise-Level Application SupportMulti-Node Windows ServerMulti-Node Linux ServerDB Management ToolsBash ScriptingVB ScriptingAgile MethodologyTroubleshootingRoot Cause Analysis

Soft Skills

Solid Written CommunicationSolid Verbal CommunicationAbility to Work IndependentlyAbility to Work in a Team EnvironmentAbility to Handle Multiple Tasks

Tools & Technologies

Monitoring ToolsOnline Collaboration Tools

Industry Keywords

Information TechnologyProduction SupportChange Request TicketsIncident ManagementHelp Desk Experience

Tech Stack

Tools & technologies

JavaLinux.NETNode.jsOracleSQL

About the role

Key responsibilities & impact

Works and communicates directly with clients and management for any production events, escalating issues as needed while communicating status and risks and producing after outage documentation
Act as a liaison between data operations, development, infrastructure and management
Coordinate and trouble shoot to resolve applications or product related issues
Manage and coordinate meetings with required technical and data operations team members and prioritize and route the issues reported as per the impact on business
Document and improve Production Support processes and add to knowledge base of system problems and resolutions for future reference, including peer knowledge sharing and training
Help data operations team members to create incidents and change request tickets
Interface with the engineering, infrastructure, database administrator, implementation, and configuration management teams to follow up on any outstanding tickets for resolving the issues
Follow up for root cause analysis and confirm on permanent resolution status for an issue
Generate and provide daily status updated report to required business stakeholders and leadership team.
Completes all responsibilities as outlined on annual Performance Plan
Completes all special projects and other duties as assigned
Must be able to perform duties with or without reasonable accommodation

Requirements

What you’ll need

Associates degree in computer science, information technology, or related technical field preferred or equivalent
0-1 year of experience developing/supporting enterprise-level applications software in multi-node Windows or Linux Server environments
Knowledge of application architectures, workflows and monitoring tools
0-1 year of experience working with SQL, Oracle, PL/SQL, MS Access and DB Management tools, proficiency with PowerShell, Bash or VB scripting, plus Java EE and/or.NET frameworks
Project management experience preferred
Ability to work in a cross-functional global team environment, utilizing on-line collaboration tools
Ability to troubleshoot application issues and escalate to supporting engineering teams
Knowledge of commonly used information technology concepts, practices and procedures
Solid written and verbal communication skills, previous Help Desk experience a plus
Ability to work independently and in a team environment
Ability to handle multiple tasks, prioritize and meet deadlines
Experience working in an Agile environment is a plus

Benefits

Comp & perks

medical, dental, vision, disability, and life insurance coverage
401(k) savings plans
paid family leave
9 paid holidays per year
17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti