Director, Audit Operations – Client Services

Cotiviti

Director of Audit Operations providing leadership in audit services for healthcare clients. Focused on operational management, client satisfaction, and team performance.

Posted 6/8/2026full-timeRemote • 🇺🇸 United StatesLead💰 $131,000 - $177,500 per yearWebsite

About the role

Key responsibilities & impact

Directs the successful delivery of audit services to the client by managing the team(s) assigned to the engagement and providing leadership and direction and ensuring that the client’s needs and expectations are met and exceeded.
Develops and implements key metrics to drive performance in quality and productivity and to ensure that the customer experience is consistent and satisfactory across all phases of the audit.
Reviews audit progress against established metrics and direct activities as needed to ensure achievement of business goals and customer expectations.
Ensures effective coordination with Business Optimization and other support functions to achieve audit goals.
Continually work to improve efficiency, productivity and reduce operational costs while providing 100% compliance with customer contract and company policies.
Supports the continuous development of innovative solutions and audit concepts with audit team.
Effectively manages customer problems and conflict, including direct communication with customers to achieve mutually accepted resolution.
Ensures compliance all HIPAA regulations regarding the safeguarding of Protected Health Information (PHI) and communicate to all associates involved in the audit engagement.
Partners with the client and sales team on renewals and work through any RFP process by identifying gaps in current contract in place and understanding customer needs in order to successfully renew the contract.
Meets regularly with audit and audit support managers to ensure appropriate staffing levels and to plan and organize workloads and staff assignments according to the needs of the audit.
Provides managerial leadership and direct the selection, supervision, evaluation and development of staff.

Requirements

What you’ll need

Bachelor’s Degree preferred
5 years healthcare auditing, claims or healthcare billing experience required
Prior experience with direct client contact (account management, audit, sales, etc.) required
Computer proficiency in Microsoft Excel, Access and claim databases
Excellent verbal and written communication skills
5 years people management experience (preferably managing large teams) required
Strong ability to manage and create action from metrics
Budgeting/forecasting experience
Demonstrated leadership and relationship building skills across functions and business lines
Client-facing experience (account management, audit, sales)
Ability to manage multiple projects in a timely manner, while working in a fast paced environment
Requires working knowledge of and applicable industry based standards.

Benefits

Comp & perks

medical, dental, vision, disability, and life insurance coverage
401(k) savings plans
paid family leave
9 paid holidays per year
17-27 days of Paid Time Off (PTO) per year

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

healthcare auditingclaims processinghealthcare billingbudgetingforecastingmetrics managementMicrosoft ExcelMicrosoft Accessclaim databases

Soft Skills

leadershipcommunicationrelationship buildingproblem solvingconflict resolutionteam managementorganizational skillscustomer servicetime management

Certifications

Bachelor's Degree