VP Client Engagement

Cotiviti

VP Client Engagement developing and executing growth and retention strategies for Cotiviti customers. Liaising with clients to ensure satisfaction and manage account issues.

Posted 5/21/2026full-timeRemote • 🇺🇸 United StatesLead💰 $140,000 - $175,000 per yearWebsite

About the role

Key responsibilities & impact

Develop, foster, and maintain relationships with customer accounts.
Liaison between company and client or prospect.
Serves as the client’s advocate, monitoring and supporting all activity and managing problem resolution.
Responsible for managing, tracking, and closing all client issues.
Ensure effective communication with clients regarding new edits and system issues and upgrades.
Review client data to manage and monitor edit savings and identify potential problems.
Enter and maintain assigned customer records in the Customer Relationship Management (CRM) database as required.
Travel to clients and prospective clients to strategically manage client relationships.

Requirements

What you’ll need

B.S. or M.B.A. in Business Administration or a related degree is required.
Strong working knowledge of health insurance industry business operations is required.
10-15 years of experience in the healthcare industry with strong presentation skills.
Customer (internal/external) problem diagnostics and solution design.
Tactical scheduling, strong contract knowledge, and HIPAA compliance related to the company’s Business Associate classification.
Excellent communicator and leader who is results-oriented and diplomatically assertive.
Ability to synthesize and utilize data, mentor staff, and be a successful team builder.
Establish professional relationships at all levels of key client organizations, including C-level executives, vice presidents, and department managers.
Demonstrable knowledge of healthcare claims payment policy and processing, claims editing, and fraud detection.
General understanding of database structures, database management, and data manipulation.

Benefits

Comp & perks

medical, dental, vision, disability, and life insurance coverage
401(k) savings plans
paid family leave
9 paid holidays per year
17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer relationship managementdata manipulationdatabase managementhealthcare claims payment policyclaims editingfraud detectionproblem diagnosticssolution designcontract knowledgeHIPAA compliance

Soft Skills

communicationleadershipresults-orienteddiplomatically assertivementoringteam buildingrelationship managementpresentation skillssynthesis of datatactical scheduling