Client Service Analyst – PPM

Cotiviti

Client Service Analyst supporting medical policy and operations activities within Cotiviti. Collaborating with teams to ensure accurate information and presentation of medical policies and reports.

Posted 5/12/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $21 - $25 per hourWebsite

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Ensures adequate support for the client-facing team on coding and policy as well as operational related activities.
Supports Medical Policy Directors (MPD) through various aspects of the New Policy processes.
Marks policies provided by the MPD to ready to present in CPW.
Generates New Policy Presentations, the associated decision matrices, and pulls all Business Objects (BO), Tableau and/or BI and Presentation Manager (PM) reports.
Ensures policies selected for presentation include all appropriate claim types and LOB.
Submits a request to Medicaid Research for conflict review when appropriate.
Assists in formatting New Policy Presentation documents for client presentation.
Performs multi-faceted data and report analytics.
Analyzes the report output and provides accurate client or policy information based on thorough report analytics.
Generates, modifies, and formats Web Intelligence (Webi) reports for ad hoc purposes.

Requirements

What you’ll need

B.S., B.A, in business or healthcare related field, or equivalent experience preferred.
Requires less than 1 year of related experience.
Advanced knowledge of Excel (pivot tables, complex formulas, VLOOKUPs, statistical functions).
US Healthcare industry and claims analysis experience.
Excellent analytical skills with ability to troubleshoot problems and find root causes.
Effective problem-solving skills.
Ability to work well independently and in a team environment.
Ability to handle multiple tasks, prioritize and meet deadlines.
Excellent written and verbal communication skills.
Attention to detail and accuracy.
Organizational skills.
Works with a sense of urgency.
Ability to follow defined policies and procedures.
Strong interpersonal skills.
Desire and capacity to learn new concepts and software.

Benefits

Comp & perks

Health insurance
401(k) savings plans
Paid family leave
9 paid holidays per year
17-27 days of Paid Time Off (PTO) per year

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analyticsreport analyticsExcelpivot tablescomplex formulasVLOOKUPstatistical functionsWeb IntelligenceBusiness ObjectsTableau

Soft Skills

analytical skillsproblem-solving skillsteamworktime managementcommunication skillsattention to detailorganizational skillssense of urgencyindependencecapacity to learn