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Senior Program Manager, Value Based Care
CotivitiSenior Program Manager leading Value Based Care solutions for strategic client engagements. Overseeing program execution with a focus on operational delivery and client satisfaction.
About the role
Key responsibilities & impact- Own overall program execution and operational delivery for a strategic client within Cotiviti’s Value-Based Care solutions.
- Partner closely with Client Executives to align delivery execution with client goals, contractual commitments, and long-term growth objectives.
- Act as the primary point of coordination across internal teams including Product Management, Engineering, Data Analytics, Operations, Implementation, and Support to ensure alignment and timely execution.
- Lead client-facing cadence including planning meetings, operational touchpoints, release discussions, issue reviews, and roadmap alignment.
- Proactively identify delivery risks, dependencies, and obstacles; orchestrate appropriate internal resources to resolve issues before they impact clients.
- Ensure open issues, action items, and cross-team dependencies are tracked, communicated, and resolved within agreed timelines.
- Maintain accountability for key milestones, client expectations, and delivery outcomes across concurrent initiatives.
- Track and report on contractual commitments, SLAs, and operational performance.
- Produce and manage client-related documentation including meeting materials, program plans, requirements coordination, decisions, risks, and follow-ups.
- Ensure client delivery activities are managed in alignment with revenue expectations and operational constraints.
- Contribute to continuous improvement of internal delivery processes, tools, and cross-functional workflows.
- Complete annual performance objectives and additional strategic initiatives as assigned.
Requirements
What you’ll need- Bachelor’s degree required; relevant Master’s degree preferred.
- Minimum of 7 years of healthcare industry experience (payer, TPA, or healthcare technology/analytics vendor).
- Demonstrated experience supporting Value-Based Care programs.
- Minimum of 5 years of successful client and/or program management experience in complex, cross-functional environments.
- Proven ability to manage multiple interdependent workstreams, competing priorities, and executive-level client relationships.
- Strong experience handling client escalations, aligning diverse stakeholders, and maintaining accountability for outcomes.
- Ability to remain effective under pressure while managing complex delivery timelines and dependencies.
- Excellent written, verbal, and presentation skills; able to communicate clearly with both technical and non-technical audiences.
- Strong organizational skills with the ability to track details, follow through on commitments, and ensure closure.
- Ability to navigate and influence across matrixed teams in a dynamic, evolving environment.
- Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
- Working knowledge of program and project management principles.
- Willingness to travel up to 15% as required.
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Life insurance coverage
- 401(k) savings plans
- Paid family leave
- 9 paid holidays per year
- 17-27 days of Paid Time Off (PTO) per year
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
program managementproject managementValue-Based Carehealthcare analyticsoperational performance trackingrisk managementrequirements coordinationdocumentation managementSLA trackingcross-functional workflow improvement
Soft Skills
client relationship managementstakeholder alignmentproblem-solvingcommunication skillsorganizational skillsability to work under pressuredetail-orientedinfluencing skillsaccountabilitytime management