Manage multiple implementation projects within Cotiviti Professional Services Organization under Public Sector practice primarily and commercial sector as business need arise.
Maintain responsibility for the entire lifecycle management for implementation projects - including business requirements definition, process and fit gap analysis, test plans, testing & implementation, go-live plans and post-implementation review, resource management (time, allocation, etc.), coordination and calendars, budget, status reporting, executive updates, issue management, risk management.
Foster and maintain a healthy collaboration between teams, ensure transparent and strategic communication between teams and manage timely resolution of escalations.
Review project artifacts to confirm alignment with project requirements, scope and timelines, identifying product enhancements as needed.
Create and manage project and proposal plans, documentation, content, estimates.
Coordinate with cross-functional teams, including delivery team, product development, customer support, and other teams, to ensure smooth implementation, integration and delivery of agreed upon solutions and scope and set up and follow triage processes with internal departments to manage problem resolution processes.
Develop project plans by partnering with Customer and Cotiviti leads/stakeholders and monitor progress against these plans.
Act as the primary point of contact for customers during the implementation and ensure consistently excellent delivery and effective communication.
Build strong relationships with key customer stakeholders to understand their business needs, objectives, and expectations and leverage these to influence processes and other necessary aspects to ensure Customer success.
Ensure that the implementation teams are aligned with customer requirements and agreed upon scope and that any deviations are promptly communicated and addressed using change control process.
Lead fit gap process and partner with Customer and Cotiviti stakeholders to understand and assess the underlying reasons for any gap between customer expectations and the solution scope.
Lead teams to deliver projects on time and within budget.
Domestic travel required up to 25%.

Requirements

Bachelor’s degree in computer science, Business Administration, Healthcare Management, Information Technology, or a related field; Master’s degree preferred.
8+ years of experience in project management, preferably within the healthcare software industry.
Previous experience managing medium to large implementations in capacity of Project Manager or Program Manager.
Experience in Public Sector Implementations such as State Medicaid or Federal such as Veteran Affairs.
Prior Experience on Edifecs products is a big plus.
Experience managing projects with strong governance and documentation requirements in a multi-vendor environment.
Experience managing Enterprise SaaS solution Implementations with high-level knowledge of major cloud platforms and services.
Proven experience managing concurrent complex enterprise application implementation projects with multiple stakeholders.
Strong understanding of healthcare industry standards, regulations, and practices.
Strong Written & verbal communications and documentation skills.
Excellent interpersonal and negotiation skills, with the ability to build and maintain strong customer relationships.
Analytical mindset with the ability to identify, assess, and resolve issues effectively.
Proficiency in project management tools and methodologies (e.g., Agile, Scrum, Waterfall).
Technical background with Enterprise Applications is a plus.
PMI, Six Sigma, or similar certification preferred.

Benefits

medical, dental, vision, disability, and life insurance coverage
401(k) savings plans
paid family leave
9 paid holidays per year
17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementimplementation managementbusiness requirements definitionprocess analysisfit gap analysistest plansrisk managementchange control processEnterprise SaaS solutionscloud platforms

Soft Skills

communication skillsinterpersonal skillsnegotiation skillsanalytical mindsetrelationship buildingcollaborationproblem resolutionstrategic communicationleadershiptime management

Certifications

PMISix Sigma