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IT Administrator
Costello MedicalIT Administrator managing IT systems and supporting users at Costello Medical. Collaborating with IT professionals for high-performance infrastructure in a healthcare agency.
Tech Stack
Tools & technologiesCloudMacOS
About the role
Key responsibilities & impact- Providing day‑to‑day IT administration and support across a range of on‑premise and cloud‑based systems, including Microsoft 365
- Managing user accounts, access permissions and devices to ensure colleagues can work securely and efficiently
- Setting up, issuing and maintaining laptops and peripherals, and overseeing the full equipment lifecycle from procurement to disposal
- Coordinating with external suppliers and managed service providers to resolve issues and deliver IT services effectively
- Responding to a mix of routine and more complex IT requests, taking the time to understand user needs and working with senior colleagues to find practical solutions
- Supporting colleagues across multiple offices, including occasional travel for on‑site IT tasks, office moves and infrastructure updates
- Carrying out regular IT audits and housekeeping activities, such as access reviews and asset checks
- Contributing to IT projects and system improvements, including researching, testing and implementing new tools or processes
- Creating clear IT documentation, user guides and knowledge articles to support colleagues and promote self‑service
- Delivering user communications, guidance and informal training to support system changes and new ways of working
- Identifying opportunities to improve IT services and processes, and actively contributing ideas to enhance the user experience
Requirements
What you’ll need- Either at least 1 year of experience in an IT-related role, a relevant bachelor’s degree, or an entry-level industry qualification (e.g. CompTIA, Microsoft, ITIL)
- A working knowledge of Windows operating systems and Microsoft Office applications
- Experience supporting or administering IT systems in a professional environment (for example, managing users, permissions or shared files)
- A strong customer-service mindset, with experience supporting users in a clear, friendly and professional way
- Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences
- A proactive and solution-focused approach to problem-solving, with the confidence to ask questions and seek input when needed
- Strong organisational skills, with the ability to manage and prioritise a varied workload effectively
- A high level of attention to detail, particularly when working with systems, user access or confidential information
- A collaborative approach to working, with a willingness to share knowledge and support team goals
- Motivation to learn, develop your technical skills, and take ownership of your professional growth
- Experience with Microsoft 365, Entra ID, Exchange Online, Intune, and Defender for Endpoint (desired)
- Experience with MacOS (desired)
- Experience with HaloITSM (desired)
- Experience with Power Automate (desired)
- Experience with PowerShell, Bash, and other CLIs/scripting languages (desired)
- Experience administering IT hardware, including procurement, configuration, returns, disposal, and maintaining an asset database (desired)
- Experience developing IT knowledge articles and processes (desired)
Benefits
Comp & perks- Discretionary profit share bonuses paid twice per year
- Hybrid and flexible working options
- Generous holiday allowance
- Private medical insurance
- Critical illness cover
- Income protection
- Full funding for external training
- More
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Windows operating systemsMicrosoft Office applicationsMicrosoft 365Entra IDExchange OnlineIntuneDefender for EndpointPower AutomatePowerShellBash
Soft Skills
customer-service mindsetwritten communicationverbal communicationproblem-solvingorganisational skillsattention to detailcollaborative approachmotivation to learnsolution-focused approachability to explain technical concepts
Certifications
CompTIAMicrosoft certificationITIL