Business Transformation Consultant

Corner Alliance

Business Transformation Consultant supporting federal clients in improving customer and citizen experiences. Applying design and process improvement methodologies in a consulting role.

Posted 6/27/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Facilitate design thinking workshops and collaborative working sessions with client stakeholders
Conduct user research and stakeholder engagement through interviews, observation, and discovery sessions
Develop customer journey maps, personas, service blueprints, business capability maps, value streams, and other visual artifacts to communicate insights and opportunities
Analyze and document current-state and future-state business processes, operating models, and organizational capabilities
Identify opportunities for process optimization, service improvement, and operational effectiveness through data-driven analysis
Translate research findings and process analyses into actionable recommendations, transformation roadmaps, and implementation plans
Lead ideation and solutioning sessions to generate, refine, and prioritize innovative concepts
Create prototypes and low-fidelity solutions to support rapid testing and iteration
Develop visual deliverables, including presentations, process flows, and infographics, to communicate complex ideas clearly
Collaborate with cross-functional teams to ensure solutions are feasible, strategically aligned, and support client mission objectives
Build and maintain strong relationships with stakeholders and project teams

Requirements

What you’ll need

Bachelor's degree in Design, Psychology, Sociology, Anthropology, Communications, Business, Public Policy, or a related field
6+ years of experience applying human-centered design, service design, business architecture, or design thinking methodologies
Experience supporting Federal government clients
Experience facilitating workshops and stakeholder engagement sessions with diverse audiences
Experience with customer experience (CX), service design, business process modeling, capability mapping, or organizational transformation
Demonstrated ability to develop journey maps, personas, service blueprints, business capability maps, process models, and other strategic visual artifacts
Strong analytical skills with the ability to evaluate complex business operations and identify opportunities for process optimization and organizational improvement
Strong communication, facilitation, and presentation skills, including visual storytelling
Ability to work in fast-paced, client-facing environments and navigate ambiguous challenges
US citizenship and the ability to pass public trust clearance or suitability

Benefits

Comp & perks

401k matching (4%)
PTO (3 weeks to start, 4 weeks (2-5 years) and 5 weeks (5 years+))
health, dental, vision,
short- and long-term disability
FSA accounts
4 weeks of paid parental leave
11 paid holidays (including your birthday off)
fitness & cell phone reimbursements
monthly all hands update meetings
annual in-person all hands team building day and evening out
regular check-ins for professional growth goals
semi-monthly one on one performance manager meetings
a social team that coordinates monthly events
use of technology like Slack

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

human-centered designservice designbusiness architecturedesign thinkingcustomer experience (CX)business process modelingcapability mappingorganizational transformationjourney mapsprototyping

Soft Skills

analytical skillscommunication skillsfacilitation skillspresentation skillsvisual storytellingcollaborationrelationship buildingproblem-solvingadaptabilitystakeholder engagement