CoreBridge

Customer Success Manager

CoreBridge

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Own the post-sale relationship with a portfolio of CoreBridge customers
  • Lead onboarding and implementation in close collaboration with our training and support teams
  • Help customers achieve measurable results with CoreBridge and ensure goals are aligned
  • Proactively monitor account health and engagement using tools and dashboards
  • Respond to customer questions and needs in a timely professional way
  • Collaborate with Support, Product, and Engineering to solve complex customer issues
  • Identify churn risks, upsell opportunities, and ways to drive long-term value
  • Recommend creative solutions, often using AI tools or process changes, to improve customer outcomes
  • Document customer feedback and contribute to improvements across the platform

Requirements

  • Excellent communication skills with the ability to simplify technical topics for non-technical audiences
  • Strong problem-solving instincts, with a bias toward action and results
  • Tech-savvy and comfortable learning new software, tools, and workflows
  • Curious mindset: you enjoy asking questions, uncovering root causes, and finding better ways to work
  • A passion for customer success and a genuine desire to help others succeed
  • Familiarity with SaaS platforms, CRM systems, or customer lifecycle management (a plus, not a requirement)
  • Openness to using modern tools like AI copilots, Loom, Teams, Salesforce, etc.
  • Self-starter with the ability to work independently and prioritize effectively in a remote environment
  • 1–2 years in customer-facing roles preferred, but not required.
Benefits
  • Fully remote position
  • Collaboration with a proactive team
  • Opportunity for continuous improvement and learning
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
excellent communication skillsstrong problem-solving instinctscurious mindsetpassion for customer successability to simplify technical topicsbias toward action and resultsself-starterability to work independentlyability to prioritize effectively